Issue with the forum

[madalina251]

Hi all,

I’ve been trying to post something on the forum (https://wc-marketplace.com/support-forum/), but my post goes to spam and doesn’t send. Didn’t have a problem until now so I was wondering what is going on?

Many thanks,

[Dualcube]

Hi @madalina251, sorry to hear that. Maybe there were some technical issues.

You can also send your questions via our contact form: https://wc-marketplace.com/contact-us/

You may also share your queries here.

[madalina251]

Hi @dualcube,

Thanks for getting back to me. I kept trying but it still doesn’t let me post which is strange. Could you please look into this issue for me as I’ve found many bugs that I wanted to share with the team

In the meantime, this is one of the issues that I’ve been trying to post without any success in relation to the Orders Page in the Vendor Dashboard – The filter to see certain orders doesn’t work properly.

#1. The WCMP demo shows 7 order statuses (https://prnt.sc/q987h7) but I can only see: ‘All’, ‘Processing’ and ‘Completed’ (https://prnt.sc/q987w9). How can I get the other ones displayed?

#2. When I try to use the filter it doesn’t show the orders at all, for example I’ve filtered the ‘Processing’ orders and it says ‘No orders found’ although the vendor had many orders that were processing for that period of time (https://prnt.sc/q98878). Same issue for the other status ‘Completed’. Could you please help me to see what is the problem?

Thank you very much for your help

Regards,

[Dualcube]

@madalina251, Can you send us an email so we can check the forum issue, as we are not able facing the same issue. This way we can check the issue and fix this for your account.

Our replies are inline :

#1. The WCMP demo shows 7 order statuses (https://prnt.sc/q987h7) but I can only see: ‘All’, ‘Processing’ and ‘Completed’ (https://prnt.sc/q987w9). How can I get the other ones displayed?

>> In order to set only one as default order status you have to do custom code. For this you need to use this filter : wcmp_vendor_dashboard_order_filter_status_arr
This thread might help you out better: https://wc-marketplace.com/support-forum/topic/vendor-orders-table-default-value/#post-80779

#2. When I try to use the filter it doesn’t show the orders at all, for example I’ve filtered the ‘Processing’ orders and it says ‘No orders found’ although the vendor had many orders that were processing for that period of time (https://prnt.sc/q98878). Same issue for the other status ‘Completed’. Could you please help me to see what is the problem?

>> We need to check this issue for your site.
Please do send the vendor access over mail, so we can check.