Issue with Tax Calculation in WooCommerce

Dear sir/madam,

We are experiencing an issue with tax calculation in WooCommerce. At irregular intervals, orders are placed where no 21% VAT is charged to the customer. This issue has occurred approximately 10 times over the past six months.

The issue doesn’t seem related to specific products, but we have noticed that it often happens when an order is canceled and subsequently paid for.

Other relevant information:
– No child theme is used
– Have tried API “Order” and “Payment”
– We tried reproducing the problem, but we aren’t getting the same results

We are using the Impreza template and the Mollie payment system.

Below is the WooCommerce system log for your reference:

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://hygieneconcurrent.nl<br>Site address (URL): https://hygieneconcurrent.nl<br>WC Version: 9.4.2<br>Legacy REST API Package Version: ✔ 1.0.4<br>Action Scheduler Version: ✔ 3.8.2<br>Log Directory Writable: ✔<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: nl_NL<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.2.23<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.29.0<br>NSS/3.90<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.19-MariaDB<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.4.2<br>WC Database Prefix: caHs7sW_<br>Totale database grootte: 307.93MB<br>Database gegevens grootte: 193.50MB<br>Database index grootte: 114.43MB<br>caHs7sW_woocommerce_sessions: Data: 3.02MB + Index: 0.06MB + Engine InnoDB<br>caHs7sW_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>caHs7sW_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>caHs7sW_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.23MB + Engine InnoDB<br>caHs7sW_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>caHs7sW_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>caHs7sW_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>caHs7sW_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>caHs7sW_woocommerce_shipping_zone_methods: Data: 0.02MB 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Engine InnoDB<br>caHs7sW_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>caHs7sW_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>caHs7sW_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpf_filters: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>caHs7sW_wpf_meta_data: Data: 1.52MB + Index: 1.95MB + Engine InnoDB<br>caHs7sW_wpf_meta_keys: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpf_meta_values: Data: 0.05MB + Index: 0.16MB + Engine InnoDB<br>caHs7sW_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>caHs7sW_wpf_statistics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>caHs7sW_wpf_statistics_det: Data: 0.02MB + Index: 0.02MB + Engine 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InnoDB<br>wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_filters: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpf_meta_data: Data: 1.52MB + Index: 4.38MB + Engine InnoDB<br>wpstg0_wpf_meta_keys: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_meta_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpf_statistics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_statistics_det: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_statistics_sum: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_statistics_val: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wpr_above_the_fold: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_wpr_lazy_render_content: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_wpr_rucss_used_css: Data: 1.02MB + Index: 0.09MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>acf-field: 60<br>acf-field-group: 3<br>attachment: 1747<br>custom_css: 3<br>flamingo_contact: 1864<br>nav_menu_item: 234<br>page: 31<br>post: 17<br>product: 1475<br>shop_order: 135<br>tablepress_table: 1<br>us_content_template: 205<br>us_grid_layout: 6<br>us_header: 1<br>us_page_block: 4<br>us_portfolio: 15<br>us_testimonial: 10<br>vc_grid_item: 1<br>vc_settings_preset: 1<br>wpcf7_contact_form: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (33) ###<br><br>Advanced Custom Fields PRO: door WP Engine – 6.3.9<br>Advanced Woo Search PRO: door ILLID – 3.22<br>Better Search Replace: door WP Engine – 1.4.7<br>Code Snippets: door Code Snippets Pro – 3.6.6.1<br>Contact Form 7: door Takayuki Miyoshi – 6.0.1<br>Custom Post Type UI: door WebDevStudios – 1.17.2<br>Duplicate Page: door mndpsingh287 – 4.5.4<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: door Thomas Geiger – 1.20.2<br>FileBird Pro: door Ninja Team – 6.4.1<br>Flamingo: door Takayuki Miyoshi – 2.5<br>Imagify: door Imagify Image Optimizer – Optimize Images & Convert 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#23911 - /algemene-voorwaarden/<br><br>### Theme ###<br><br>Name: Impreza<br>Version: 8.31.2<br>Author URL: http://us-themes.com/<br>Child Theme: ❌ – Als je WooCommerce aanpast op een hoofdthema dat je niet zelf hebt gebouwd<br>raden we je aan een subthema te gebruiken. Zie: Hoe maak je een subthema?<br><br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ✔ Next scheduled: 2024-12-10 12:00:54 +02:00<br>Options: ✔<br>Notes: 183<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Afgerond: 149<br>Oldest: 2024-11-09 10:26:37 +0000<br>Newest: 2024-12-09 13:28:31 +0000<br><br>Mislukt: 5<br>Oldest: 2023-03-13 11:26:34 +0000<br>Newest: 2024-10-21 16:33:25 +0000<br><br>In afwachting: 1<br>Oldest: 2024-12-09 15:11:20 +0000<br>Newest: 2024-12-09 15:11:20 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-12-09 16:01:06 +02:00<br>

Could you assist us in resolving this issue? Thank you in advance!

• This topic was modified 1 year, 7 months ago by dennis078. Reason: WooCommerce system log is showed in one line. Trying to get it on different lines

The page I need help with: [log in to see the link]