Support » Theme: OceanWP » Issue with stripe checkout and ocean-wp multistep-checkout

  • Resolved gerold1968

    (@gerold1968)


    Hi there! On my staging site (so grateful for using one…) for a woocommerce-store I changed checkout from normal to multi-step. Love it so far. But there is one big issue when it comes to payment:
    Whatever payment method is chosen, as soon as the pay now button is clicked, the marked payment method jumps down to the lowest on page.
    This issue is only seen with multi-step checkout and NOT with “normal” checkout.
    Please help!

    • This topic was modified 3 years, 10 months ago by gerold1968.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Can you please share site link so that I can check it?

    Thread Starter gerold1968

    (@gerold1968)

    Here we go:

    https://dj5o3fk0d.karlludwighaus.com/

    thx so far

    Hello,

    Try to disable/enable plugin one by one to check for a possible conflict. It may be a plugin conflict.

    Thread Starter gerold1968

    (@gerold1968)

    Hi Amit,
    I´ve done that before.I even deleted stripe checkout and installed an older version. Same issue. I do not think this is a plugin conflict, because as I tried to explain, the ONLY thing I changed was I switched from “normal” to “multi-step-checkout”.
    No issues with “normal” checkout.
    But I do love the multistep. Much more well arranged for customers.
    So please consider the theme having in issue there. (It´s the best theme I know, besides…)
    BR

    Hi, okay, we will check it on my end first. Can you please tell me the steps to replicate the issue? Due to forum guidelines, we can provide limited supports here. Hope you understand it.

    Thread Starter gerold1968

    (@gerold1968)

    Hi Amit, thank you. The problem is resolved. I just checked. Everything working fine now. What did I do?
    Although I´m using a child theme I updated OceanWP and the extra-plugin.
    Now everything is running smooth.
    Thanks for support and
    I simply love OceanWP. The best theme for WP I know so far…

    Glad to hear that it is fixed.

Viewing 7 replies - 1 through 7 (of 7 total)
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