Title: Issue with Settings
Last modified: June 23, 2018

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# Issue with Settings

 *  Resolved [cztxjv](https://wordpress.org/support/users/cztxjv/)
 * (@cztxjv)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/issue-with-settings/)
 * When attempting to edit plugin settings, clicking on the Ticket Fields, Ticket
   Status, etc, fields doesn’t switch. The total does however it doesn’t populate
   the options itself. It just stays on the “General” page. Please advise what I
   can do to resolve this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/issue-with-settings/#post-10430028)
 * This behavior could be because of the javascript conflict with some other plugin.
   You can confirm this by disabling all other plugins and enabling only WSDesk 
   and recheck the scenario. If this is working as expected, enable the plugins 
   one by one to know which plugin is causing the conflict.
 * Let us know the feedback.
 *  Thread Starter [cztxjv](https://wordpress.org/support/users/cztxjv/)
 * (@cztxjv)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/issue-with-settings/#post-10431836)
 * This appears to be the plugin conflicting;
    [https://wordpress.org/plugins/wp-email-users/](https://wordpress.org/plugins/wp-email-users/)
   WP Email Users
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/issue-with-settings/#post-10435273)
 * Hi,
 * Please add the following code snippet to the end of functions.php (Appearance-
   > Editor-> functions.php) of the activated theme.
 * add_action(‘admin_enqueue_scripts’, ‘eh_tablednd_script’, 10);
 * function eh_tablednd_script()
    { $page = (isset($_GET[‘page’]) ? $_GET[‘page’]:”);
   if ($page === ‘wsdesk_settings’) { wp_dequeue_script(‘wp-smtp-drag’); } }

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue with Settings’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wsdesk_8cbad0.svg)
 * [WSDesk - Wordpress HelpDesk & Support Ticket System](https://wordpress.org/plugins/wsdesk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wsdesk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wsdesk/)
 * [Active Topics](https://wordpress.org/support/plugin/wsdesk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wsdesk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wsdesk/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/issue-with-settings/#post-10435273)
 * Status: resolved