• Resolved Stef

    (@serafinnyc)


    We’ve been adding this on multiple client sites. Well over 250 now and on different hosting companies as well. WPE seems to be the one that constantly gives us and client’s a headache. It’ll work great for awhile and then bam, after an update it’ll block us and the client from getting in.

    It’s become a major pain with 250 sites as you can imagine. Any idea what, where and why?

    Thanks ahead!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Delyan Delov

    (@delyandelov)

    Hello @serafinnyc,

    As I understand you are having issues with the Login Access option in our SGS plugin installed on your sites hosted on WP Engine. After the correct IP addresses are configured in the plugin, for some reason you are no longer allowed to log in.

    If this is indeed the case, please let us know what kind of update is causing the issue. Please provide as many details as possible regarding the issue.

    Also, you should ensure your IP address has not changed after you have configured it into the plugin.

    Thread Starter Stef

    (@serafinnyc)

    Yes. You are correct. That’s what I’m saying.
    We have had no changes in anyone’s IP. They’re always the same.

    Again, were the agency using this on client sites. We’re not non techies.

    It would be nice if there was a debug mode for this app. Something that shows us why the admin failed to see the admin login page despite having the correct IP in the app.

    Plugin Support Delyan Delov

    (@delyandelov)

    You can check if the IP address is indeed correct by checking the sg_login_access field in the wp_options table. Also, the plugin generates an Activity log where you can check the exact IP of the last logged-in user as well as the last blocked user. You can compare the IP addresses there. If they are different, please make sure WPE are not modifying the IP address in the requests to the WP login page in some way.

    Thread Starter Stef

    (@serafinnyc)

    Nevermind. You’re not understanding a single thing I have said. OMG

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Issue With Restricting IP Addresses’ is closed to new replies.