Title: Issue with “Require Billing address”
Last modified: March 21, 2019

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# Issue with “Require Billing address”

 *  Resolved [charchar](https://wordpress.org/support/users/charlenechin91/)
 * (@charlenechin91)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/issue-with-require-billing-address/)
 * Hi there,
 * Thank you for your assistance. I’m having issues with paypal payment whenever
   customers do not register an account with my website & choose to make payment
   via paypal, as there is no billing address being returned after the paypal payment,
   so it triggers the error message below :
 * [“There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help”](https://ibb.co/vDH59tF)
 * I understand the main issue here is the “billing address not being returned to
   my website when the customers uses paypal”
 * In my woocommerce paypal payment setting, it shows this message : [“PayPal only returns a shipping address back to the website. To make sure billing address is returned as well, please enable this functionality on your PayPal account by calling PayPal Technical Support.” ](https://ibb.co/W5gJS4r)
 * I called paypal to enable this today – however they told me there is no setting
   for this & it is not possible to turn on from their end either.
 * However if the customers already created an account with our website , then the
   paypal payment will go on smoothly.
 * I appreciate your assistance on this matter, thank you so much!

Viewing 1 replies (of 1 total)

 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [7 years, 1 month ago](https://wordpress.org/support/topic/issue-with-require-billing-address/#post-11347760)
 * Hi [@charlenechin91](https://wordpress.org/support/users/charlenechin91/)
 * Thanks for reaching out to us! This is a known bug and has an issue recorded.
   Once this issue has been closed the issue will have been resolved. You can follow
   that issue in GitHub here:
 * [https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/481](https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/481)
 * I’ll resolve this thread to allow others who see it to follow the above link 
   for more details.
 * Thanks again,

Viewing 1 replies (of 1 total)

The topic ‘Issue with “Require Billing address”’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/issue-with-require-billing-address/#post-11347760)
 * Status: resolved