Support » Plugin: Total Upkeep – WordPress Backup Plugin plus Restore & Migrate by BoldGrid » Issue with remote SFTP and dynamic IP address

  • Resolved erico2

    (@erico2)


    Hi,
    I have a personal SFTP server that I use for backups which I connect to using a NoIP subdomain. When I configure remote storage settings with ‘subdomain.hopto.org’, I get the following error:
    fsockopen(): php_network_getaddresses: getaddrinfo failed: Name or service not known
    Futhermore, after throwing the error, the hostname in the FTP Host field is displayed with an underscore: ‘subdomain.hopto_.org’
    When I use the IP adress instead, everything works fine.
    Could you please help me solve this issue?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Joseph Wood

    (@joe9663)

    Hi @erico2, sorry to hear about the problems getting the remote storage settings working correctly and our team is happy to help in any way we can.

    We are currently unable to replicate this exact problem on our end and one thing you can try is temporarily deactivating the other plugins on your website. It is possible that something is interfering with the settings when you attempt to save them.

    If possible, could you also send us the list of the plugins that you’re running on your website? You can quickly get the full list by copying the output of the Info page using the Site Health tool. https://user-images.githubusercontent.com/5925563/68695771-acea2900-0549-11ea-9e62-0c3e1566a507.png

    I hope that helps get everything working for you and please let us know if there is anything else that we can do to help!

    Thread Starter erico2

    (@erico2)

    Hi Joseph,
    Thanks for your quick answer. However, your plugin is the only one activated on my website.
    My server is running with PHP 7.3
    Does your plugin require specific extensions?
    I can also create an account for you so that you can see by yourself.

    Eric

    Plugin Support Joseph Wood

    (@joe9663)

    You’re welcome @erico2!

    Getting access to your website will be the easiest way for us to figure out what might be going on here, but exchanging login information in these forums is not permitted.

    The best way for us to get an idea of what might be going on is to take a look at your Site Health information. In your Dashboard go to Tools > Site Health and then select the Info option at the top of that page. You will then have the option to copy that information and paste it in this thread.

    Thank you for bringing this problem to us and I hope that we can get it sorted out for you soon!

    • This reply was modified 1 year, 3 months ago by Joseph Wood. Reason: forum policies
    Plugin Support Joseph Wood

    (@joe9663)

    Hi @erico2, thank you again for bringing this bug to our attention.

    Our team was able to determine that there were some problems with the input sanitzation of the host field in the FTP settings and we rolled out a fix for it. Try updating the plugin and re-configuring your FTP setting with the subdomain.

    I hope the update fixes the problems you were experiencing with the host name and please let us know if there is anything else that we can do to help.

    Thread Starter erico2

    (@erico2)

    Hi Joseph,
    I’ve just updated your plugin and everything is running smoothly now.
    Many thanks for your outstanding support and your remarkable plugin.

    Thread Starter erico2

    (@erico2)

    Marking this thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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