Issue with plugin

  • Resolved qwik3r

    (@qwik3r)


    2 years, 9 months ago

    Ever since the latest update I’ve been seeing an uptick in people emailing saying that they’re getting the message to contact the administrator (the message in your plugin that is shown if an order is suspected of being fraudulent).

    I’ve also seen a decrease in sales over the last day and thinking that it might be directly attributed to the pugin and update creating false positives since that would correspond with the number of emails I’m receiving stating that people can’t place orders.

    Can you please advise?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author prasidhda

    (@prasidhda)

    2 years, 9 months ago

    Hi @qwik3r ,

    First of all, thanks for using the plugin.

    Is is possible to show the exact error message customers are getting? The message containing the string “contact the administrator” seems more like related to fatal php error.

    The new update of the plugin has some changes but it is not about the “False positive” because this plugin only blocks the checkout process if such details are blacklisted in the setting.

    PS: I will be more than happy to help you here, However I will need more detailed information.

    Many Thanks

    Plugin Contributor Brian Henry

    (@brianhenryie)

    2 years, 9 months ago

    I’m also looking into this.

    I wrote the changes in the recent update:
    https://github.com/prasidhda/woo-manage-fraud-orders/pull/13/files

    I also wrote a set of tests to help ensure nothing would break:
    https://github.com/prasidhda/woo-manage-fraud-orders/tree/master/tests/e2e/specs

    Right now, I don’t see particularly why anything has broken, but I plan to look into it more again tomorrow. If you can give more detail of your configuration and the details of the user when their order was rejected, we’ll be able to create a test case so this never happens again.

    I see from your post history you’re relative technically competent, so rest assured, we’re working on it!

    Thread Starter qwik3r

    (@qwik3r)

    2 years, 9 months ago

    It’s really not possible to provide details on the rejected orders because they didn’t even complete obviously. I had at least 10 people email me saying they couldn’t check out. As soon as I turned the plugin off boom it was fine. The update broke something.

    Regarding the error, that is not related to php… it’s the message that you can write in the plugin settings, I just altered it to say that.

    • This reply was modified 2 years, 9 months ago by qwik3r.
    Plugin Author prasidhda

    (@prasidhda)

    2 years, 9 months ago

    Hi @qwik3r,

    You are right, We can’t know what exactly happened with the customers complaining. To address this issue and make the debugging easier in the future, I have added the feature of adding the log to the DB in recent update 2.2.0.
    Please update to the latest release and let me know if it’s helpful to you anyway.

    Plugin Author prasidhda

    (@prasidhda)

    2 years, 9 months ago

    Hi @qwik3r,

    Your issue might be related to this https://github.com/prasidhda/woo-manage-fraud-orders/issues/16 which has been fixed in version 2.2.1.

    I hope it’s helpful to you.

    Thread Starter qwik3r

    (@qwik3r)

    2 years, 9 months ago

    Thanks. I saw there was an update, will check it out. The video really helped.

Viewing 6 replies - 1 through 6 (of 6 total)
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