Support » Plugin: PowerPress Podcasting plugin by Blubrry » Issue with play bar showing up as powerpress bar

  • Resolved katie brown

    (@katbrown)


    HI,

    I’m having a problem with my play bar at the bottom of my site, instead of having its normal play button it’s giving the powerpress player (which it won’t even allow me to use) Just wondering if this is something that’s a bug or something I can fix some how! Thanks!!

    IMAGE OF WHAT IT’S DOING https://ibb.co/8gFkRz6

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shawn Thorpe

    (@shawnogordo)

    Hi Katie,

    Give this a try:
    1.) Log in to your WordPress site
    2.) Go to PowerPress >> Settings >> Website tab; click the PowerPress Shortcodes link on the left
    3.) Scroll down to the Having Issues? section dropdown menu. choose the first option in the menu (Yes, please try to fix) and click the Save Changes button at the bottom of the page
    4.) Clear any site caches, if applicable
    5.) If the problem persists, go back to the Having Issues? dropdown menu and choose the next option, repeating the process described above; if the second option doesn’t fix the problem, cycle thru all of the remaining options in the menu

    If you exhaust all of the options in the menu and the problem remains, let me know.

    Thread Starter katie brown

    (@katbrown)

    Hi Shawn,

    I just tried clearing my cache and going through all of the steps in the dropdown menu (saving and clearing cache between each option) but the pesky problem is still there!

    Thanks so much for your assistance

    Katie

    Plugin Support Shawn Thorpe

    (@shawnogordo)

    Hi Katie,

    Please provide a link to your site where the unwanted player is displaying, as that may help us to determine what’s going on.

    Thread Starter katie brown

    (@katbrown)

    Hi

    Here is the site link

    https://www.skaana.org/

    Plugin Support Shawn Thorpe

    (@shawnogordo)

    Hi Katie,

    The media player at the bottom of the page appears to be part of a playlist player. In the bottom lefthand corner of the site, there’s an “Episodes” link. Clicking that link pops up a list of your episodes. Clicking an episode title changes what’s currently active in the media player.

    PowerPress can create a playlist player using a shortcode. If you added the playlist shortcode to that part of your site, the easiest fix would be to just remove it. The PowerPress plugin doesn’t add the shortcode automatically. You have to manually set it up and add the shortcode yourself:
    https://blubrry.com/support/powerpress-documentation/powerpress-playlist-shortcode/

    If you haven’t manually added the PowerPress Playlist shortcode to your site, then that playlist player is likely being added by your WordPress theme. In which case, you should contact the theme developer for help.

Viewing 5 replies - 1 through 5 (of 5 total)
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