Title: Issue with payments not processing
Last modified: August 3, 2025

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# Issue with payments not processing

 *  Resolved [esther0708](https://wordpress.org/support/users/esther0708/)
 * (@esther0708)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/issue-with-payments-not-processing/)
 * I saw tthis error on my stripe plugin and getting multiple customers telling 
   me they cannot process their orders.
 * this is the error i saw on the stripe plugin. What does this mean
 * Uncaught Exception: Property paymentMethodConfigurations is not a valid entry
   
   in xxxx (folder)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/issue-with-payments-not-processing/#post-18583923)
 * Hi [@esther0708](https://wordpress.org/support/users/esther0708/),
 * Thanks for sharing that error! I tested payments on my side using Stripe setup,
   and everything processes fine without errors. A few questions that might help
   narrow it down:
    - Check your WooCommerce → Settings → Payments → Stripe and verify that your
      API keys and Webhook URL are correct and properly configured.
    - Do you have any caching plugins enabled? These can sometimes serve outdated
      or malformed scripts.
    - When did the issue first appear? Did it coincide with any plugin updates, 
      theme changes, or custom code edits?
    - Have you checked your browser console during checkout to see if any JavaScript
      errors (in red) show up?
 * From the error message, it looks like Stripe’s form is receiving an invalid or
   malformed `paymentMethodConfigurations` object. That usually points to a JavaScript-
   side misconfiguration. This prevents customers from completing checkout.
 * Here are a few steps worth trying:
    - Check the browser console and look for any red JS errors during checkout.
    - Switch to Stripe [test mode](https://woocommerce.com/document/stripe/customer-experience/testing/)
      and see if the issue persists. This will help isolate whether it’s config-
      related or live API-related.
    - Make sure WooCommerce, the Stripe plugin, and WordPress core are all up-to-
      date.
    - Verify your [Stripe configuration](https://woocommerce.com/document/stripe/setup-and-configuration/)
      is complete and doesn’t have stray or deprecated keys.
    - Disable caching temporarily: Clear any caches and see if that resolves it.
    - Deactivate other plugins one by one to test for a possible clash: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * If that doesn’t help, I’d like to understand your site properly. Please share
   your System Status Report which you can find via `WooCommerce → Status`. Select`
   Get system report` and then `Copy for support`. Once you’ve done that, you can
   paste it into your reply here. You could copy and paste your reply here or paste
   it via [https://gist.github.com/](https://gist.github.com/) and send the link
   here.
 * Let me know what you find out. Looking forward to your response.
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [8 months, 1 week ago](https://wordpress.org/support/topic/issue-with-payments-not-processing/#post-18595888)
 * Since we haven’t received any updates from you, I’ll mark this as resolved for
   now. If you need further assistance, you’re welcome to start a new thread.
 * If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Issue with payments not processing’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [8 months, 1 week ago](https://wordpress.org/support/topic/issue-with-payments-not-processing/#post-18595888)
 * Status: resolved