• Resolved erl23

    (@erl23)


    Hello.Please help me to resolve my problem, Support from GoUrl website is not respond me for some reason,maybe they would hear me here. I have issue with payment:

    My customer is placed order and made payment on 5/6/2019 through my website by Bitcoin payment method. Payment was made around 9:00 pm (Central Daylight Time,USA) on 5/6/2019.
    Transaction on his wallet is Complete (see attached screenshot https://d.pr/free/i/PyuWlN). All payments in my Payment Box is show like Recognised Payments and Bitcoins Received (confirmed).(see attached screenshot https://d.pr/free/i/nSJWAx) So it is looks like transaction is totally COMPLETE! But I still did not receive money on my External Wallet for some reason,though 4 days is already passed from transaction. What it can be ? and why it is happend ?

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