Title: Issue with normal user login
Last modified: March 16, 2021

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# Issue with normal user login

 *  Resolved [Edgar Pfandler](https://wordpress.org/support/users/regnalf/)
 * (@regnalf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/issue-with-normal-user-login/)
 * I recently installed WordFence on 4 websites, with MainWP to synchronize the 
   settings (so all should have the same settings). The firewall is still running
   in learning mode.
 * Everything is working fine so far except for one site. When log in in to this
   one as a normal user (subscriber) the site hangs completely. Without log in or
   log in as administrator or user with additional rights everything runs normally.
 * Any clues what this could be?
    -  This topic was modified 5 years, 3 months ago by [Edgar Pfandler](https://wordpress.org/support/users/regnalf/).
    -  This topic was modified 5 years, 3 months ago by [Edgar Pfandler](https://wordpress.org/support/users/regnalf/).
    -  This topic was modified 5 years, 3 months ago by [Edgar Pfandler](https://wordpress.org/support/users/regnalf/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/issue-with-normal-user-login/#post-14195921)
 * Hello [@regnalf](https://wordpress.org/support/users/regnalf/) and thanks for
   reaching out to us!
 * Can you send a diagnostic report from that site to **wftest @ wordfence . com**?
   You can find the link to do so at the top of the **Wordfence Tools > Diagnostics**
   page. Then click on **“Send Report by Email”**. Please add your forum username
   where indicated and _respond here after you have sent it._
 * Thanks again!
 *  Thread Starter [Edgar Pfandler](https://wordpress.org/support/users/regnalf/)
 * (@regnalf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/issue-with-normal-user-login/#post-14196839)
 * Sent you a diagnostic report as you described. However, according to my mail 
   log no mail went out, I hope you have received it in another way?
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/issue-with-normal-user-login/#post-14203406)
 * Hello [@regnalf](https://wordpress.org/support/users/regnalf/) and sorry for 
   the delay!
 * I didn’t receive it. Can you visit the Diagnostic page again and click “Export”
   then attach it to an email to wftest @ wordfence . com with subject ” regnalf
   for WFADAM ” so I can locate it easily.
 * Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue with normal user login’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [WFAdam](https://wordpress.org/support/users/wfadam/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/issue-with-normal-user-login/#post-14203406)
 * Status: resolved