• Resolved colton3323

    (@colton3323)


    I have enabled the new PayPal Commerce through EDD and everything went smoothly as far as setting it up (no errors). However, even though the EDD screen says I can now accept credit card payments my customers can’t order. PayPal Standard has always worked fine, but the new EDD PayPal Commerce gateway isn’t working. My customers see the PayPal popup screen to add their credit card credentials but it times out and they can’t order. No matter how many times they try to order, it times out and they can’t finish the order. I have had to go back to PayPal Standard because PayPal Commerce just won’t seem to work and I’m losing business. Any ideas on how to stop this time-out issue? Thank you for any help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hey @colton3323

    Sorry to hear about the issue. Can you please clarify if the “time out” issue occurs inside the popup window that opens?
    If so you would need to reach out to PayPal as that is basically the PayPal.com domain that loads and we have no control over it.

    Thread Starter colton3323

    (@colton3323)

    Yes. They enter their credit card info and the window closes. They try repeatedly but it times out before they complete it. When I switched back to PayPal Standard then they could order.

    Plugin Support Mihai Joldis

    (@misulicus)

    Hey @colton3323

    Could you please send in a support ticket via our website https://easydigitaldownloads.com/support/ ? We will look into it as we would like to try and get more information from you.

    One thing that you can try is to deactivate all plugins on your website and leave just EDD active and see if you get the same issue. I’m wondering if there might be any security/cache plugins installed that could cause it.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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