Support » Plugin: SiteGround Security » Issue with latest version of WooCommerce

  • Resolved Mej de Castro

    (@mej)


    The plugin have issues with the latest version of WooCommerce. Would appreciate it if the issue will be patch soon.

    Thank you! đŸ™‚

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @mej ,

    I hope you are doing well!

    Would it be possible to provide additional details about the issue you are experiencing? For example – When this setting is turned on I see issues with that, I have an issue on that specific page. More details will help us resolve the issue faster.

    Also, a site URL will help us with the investigation.

    Kind regards,
    Stoyan

    Thread Starter Mej de Castro

    (@mej)

    Hey Stoyan,

    Thanks for getting back to me. The SG Security plugin is currently deactivated on my website. I can give you temporary admin access to further troubleshoot. Please let me know the email where I can send you the access.

    Regards,
    Mej

    @mej Please never ever offer or request admin access via these public forums.
    As a matter of fact, plugin and theme authors may get banned if they insist on accepting such offers.

    For your information, here is what we use to say if someone asks for access:

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Thread Starter Mej de Castro

    (@mej)

    Hey @stoyangeorgiev

    Additional info: When the plugin is active, some woocommerce pages like Home, customers, marketing and analytics returns white space only. Here is a short screencast.

    Thank you,
    Mej

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @mej,

    From the video you’ve sent I’ve noticed that you are using Wordfence as well. Using multiple plugins for the same functionality can sometimes cause unexpected behavior.

    Would it be possible to perform the same test with Wordfence disabled? Also, are there any errors in the console or the debug log when you experience those issues ?

    Kind regards,
    Stoyan

    Plugin Author Elena Chavdarova

    (@elenachavdarova)

    Hello @mej,

    We haven’t heard from you in a while. We hope you managed to resolve the case and use the plugin without issues.

    We will mark the case as resolved now, still in case you are still experiencing any difficulties you can always reply here with more details on the matter.

    Best Regards,
    Elena

    Thread Starter Mej de Castro

    (@mej)

    Hi Plugin Authors,

    Yes, the issue been resolved. Thank you so much for the quick fix.

    Regards,
    Mej

Viewing 7 replies - 1 through 7 (of 7 total)
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