Issue with Importing Attributes with Special Characters

  • Resolved quba

    (@quba)


    6 months ago

    I am encountering an issue while importing attributes such as Größe or Oberflächenart. When I upload the CSV file for import and proceed to map the columns to the respective fields, the German special characters are being removed. For example, attribute:Oberflächenart becomes attribute:Oberflchenart, and attribute:Größe becomes attribute:Gre.

    I have ensured that the CSV file is encoded in UTF-8 format following your tutorial (I used LibreOffice for this).

    Here is a link to a sample CSV file that reproduces the same issue: https://drive.google.com/file/d/1s5tOUGG9lEwJWIS2SugWtPsxdw-7ATpc/view?usp=sharing

    Could you please help me resolve this?

    Thank you!

    Best regards,
    Kuba

    • This topic was modified 6 months ago by quba.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter quba

    (@quba)

    6 months ago

    https://imgur.com/a/oyizeGz

    there is a link to issue I’m talking about

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    5 months, 3 weeks ago

    Hi @quba ,

    Thank you for reaching out regarding the issue you’re experiencing with importing attributes containing German special characters.

    To address this issue, we recommend adding the following code snippet to your active theme’s functions.php file. You can do this by navigating to WordPress Dashboard > Appearance > Theme Editor > functions.php. Alternatively, you can use a Code Snippet plugin for easier implementation.

    After adding the code, try importing the CSV file again and check if the special characters are retained correctly in the attributes.

    If the issue persists, feel free to reach out.

    Thread Starter quba

    (@quba)

    5 months, 3 weeks ago

    The code snippet seems to fix the problem.
    I appreciate your help!

Viewing 3 replies - 1 through 3 (of 3 total)
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