Issue with GDPR checkbox

Glad to help!

Here is how the checkbox works on default WordPress:

https://perishablepress.com/share/usp-gdpr-checkbox.zip
(zipped video ~1mb)

If that is not happening in any particular case, most likely something is interfering with normal functionality. Here are some general things to check/try:

• Try clearing browser cache to make sure latest JavaScript is loaded
• Try testing on a default WP setup to see how it works normally
• Do some basic troubleshooting of your theme and plugins

Let me know if I can provide any further infos, glad to help however possible.

• This reply was modified 5 years, 11 months ago by Jeff Starr. Reason: clarity
• This reply was modified 5 years, 11 months ago by Jeff Starr. Reason: fixed 404 URL

Well, knowing that the checkbox works fine on default WordPress (as shown in the previous video), the only other things I can recommend:

– Send a link to your site’s form, and I would be glad to take a look to if anything jumps out as weird or whatever.

– Set up a new 5-minute install of WordPress, leave all at default settings, install only USP, verify proper functionality, and then begin recreating your site one plugin at a time, testing USP between each, until the culprit is revealed.

I think I found the issue: you renamed the setting, “Checkbox Name” from “usp_custom_checkbox” to “Zasady dodawania postów”, which is incorrect. As stated directly beneath the setting:

“Use only alphanumeric, underscores, and dashes. If unsure, use the default name: usp_custom_checkbox”

Please try changing the name so that it meets the specified requirements, and then try again should work fine. Note: do not include any special characters like ó, use only English characters for that particular setting.