Support » Fixing WordPress » Issue with FTP: connection stops at MLSD command

  • Not sure how to resolve this. My FTP stops while trying to connect with my host at command called MLSD. My password and user name are cleared and I am about to connect when it suddenly stops at a command called MLSD and then times out and says unable to conect with directory.

    I have a really basic working ability with WordPress but can make some changes if I understand the instructions. Part of my problem may or may not be that I live in China and things are tough here lately but I have not heard of port 21 ever getting blocked here. I have found the issue is not really uncommon while searching online, including outside China, but I cannot find much about how to resolve it in WordPress.

    Is there something I need to change somewhere? I can access my FTP via a VPN service but I prefer not to reply on that all the time. I can also access my CPanel with no trouble.

    I feel my tech people will support me with help but I want to know how to resolve this particular issue if I can on my own.

    Thanks in advance

    Bill

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