Issue with Form Submission on Contact Form 7
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Dear Support Team,
I hope this message finds you well. I am reaching out regarding an issue I am facing with the Contact Form 7 plugin on my website. Before I proceed, I would like to express my appreciation for the invaluable service your team provides in assisting users like me.
I have been utilizing Contact Form 7 for some time now to gather user inquiries and feedback on my website. However, recently I have encountered a problem where submitted forms are not being sent to the designated email addresses. This is quite concerning, as it is affecting my ability to respond to user queries promptly.
Here are some details that might help you understand the situation better:
- Plugin Version: I am currently using Contact Form 7 version 5.3
- WordPress Version: My website is running on WordPress version 6.3
- Email Configuration: I have double-checked the email settings in the plugin and ensured that the correct email addresses are specified for receiving form submissions.
- Form Validation: I have also verified that the forms are being filled out correctly and do not trigger any validation errors.
- Error Message: I have received a error(Sender email address does not belong to the site domain.) messages, but the mail is configured with domain and SMTP. which makes it even more puzzling.
I have taken the following steps in an attempt to resolve the issue:
- Deactivated and reactivated the Contact Form 7 plugin.
- Checked spam folders in the designated email accounts.
- Verified that the server’s email functionality is working by sending test emails from other plugins.
Despite these efforts, the problem persists. I am reaching out to your support team in the hopes that you can provide some guidance on how to troubleshoot and ultimately resolve this issue.
If there are any logs or diagnostic information that would be helpful, please let me know, and I will gladly provide them. I rely on the Contact Form 7 plugin for crucial communication with my website’s visitors, so a swift resolution would be greatly appreciated.
Thank you for your attention to this matter. I look forward to hearing from you soon and getting this issue resolved.
Best regards,
Sachin Kumar
The page I need help with: [log in to see the link]
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We have checked all the settings from the server side and also tried changing some thing but still got the same response. As i mentioned that we get a error msg of saying we are not using the official mail so i could be the issue. but we have a defferent form on other oage and its in demo mode with same mail as the other form but we are getting the mail from the other page but not from the page we want.
here is the link to the we are getting the mail https://innoraise.io/thankyou-for-contacting-us/
I am providing you with the Screenshots for the same. and now i am getting error msg when submitting the same form.
This is the first image in which we are getting the error
This is the second form which is on demo mode but we are still getting the mail from this form and all the mail setting and info are the same as the form 1
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