Issue with Folder Display in FileBird

Resolved dicrivero
(@dicrivero)

1 year, 10 months ago

Hello!!!

I am encountering an issue with FileBird. The plugin is not loading the folders correctly, and a message prompts me to create my first folder. However, the folders I previously created are still visible in the column headers of the list view, indicating they still exist. The problem is that the folder icons are not displayed in the left panel, as if none were created.

This is significantly affecting my workflow since I manage hundreds of posts and thousands of images through this plugin. I kindly request your prompt assistance to resolve this issue.

Best regards,

Dicrivero.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support mialewp
(@mialewp)

1 year, 10 months ago

Hi @dicrivero,

Thanks for contacting us today.

Can you give us the screenshot of this?

Thread Starter dicrivero
(@dicrivero)

1 year, 10 months ago

Hello again and thank you for your prompt response.

Here you can see the screenshot: https://snipfly.io/OUfryL9.jpg

Regards.

Plugin Support mialewp
(@mialewp)

1 year, 10 months ago

Hi,

Thanks for your info.

Are you using LiteSpeed Cache Plugin?

Many thanks!

Mia

Thread Starter dicrivero
(@dicrivero)

1 year, 10 months ago

Yes.

Plugin Support mialewp
(@mialewp)

1 year, 10 months ago

Hi @dicrivero,

Please follow this guide to solve the issue https://ninjateam.gitbook.io/filebird/other-links/troubleshooting#id-3.-my-folders-are-disappearing-and-i-use-litespeed-cache-plugin

Hope it works.

Many thanks!

Mia

Thread Starter dicrivero
(@dicrivero)

1 year, 10 months ago

Hola!

It didn’t work. I even deleted the plugin, and it’s still the same. No positive results. I’ve also deactivated most of the plugins I have installed, and it still didn’t work. A few months ago I had the same problem, but then, magically, it started working again. Is it because of the wordpress updates?

What else can we do?… I’ll wait.

Dicrivero.

Plugin Support alina98
(@alina98)

1 year, 10 months ago

Hi @dicrivero ,

In this case, please reach our technical team here for assistance:
ninjateam.org/support

Regards.

Plugin Support mialewp
(@mialewp)

1 year, 9 months ago

Hello @dicrivero,

Good morning!

We hope everything is going well for you. Were you able to figure out the issue? Please do not hesitate to contact us if you need further assistance.

If all is good, we will proceed with closing the ticket. Please confirm when you have a chance.

Many thanks!

Mia

Viewing 8 replies - 1 through 8 (of 8 total)

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