• Resolved graelythium

    (@graelythium)


    Hi Astra Support Team,

    I am experiencing an issue with the Astra theme on my WordPress site. When I am logged in as an admin, the icons display correctly. However, after some time, when I log out and view the site as a regular visitor, the icons appear enlarged, and the page layout is distorted.

    A workaround, I am currently either having a tab open on my desktop (WordPress admin page) or using the WordPress mobile app to keep myself logged in regularly.

    • This topic was modified 9 months, 2 weeks ago by graelythium.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter graelythium

    (@graelythium)

    Here are a few screenshots of what it looks like when logged in (https://imgur.com/h8plK1O) vs logged out (https://imgur.com/3KJdZx4).

    Hi @graelythium,

    From the screenshots, it seems the issue is coming from the caching on your website. Could you try closing your browser, reopening it, and then accessing the site by adding “/?no-cache” at the end of the URL, like this: example.com/?no-cache? I also recommend testing it in a different browser or using an incognito tab to ensure you’re viewing a fresh version of the page.

    If the issue persists, please share the full URL of the website so we can take a closer look from the front end and provide a more accurate solution.

    Let me know if this helps!

    Best regards,
    Aradhy 😊

    Thread Starter graelythium

    (@graelythium)

    Hi Aradhy,

    Here is my website (https://amaddula.com/).

    Additional Information:

    1. Cache Plugin: LiteSpeed Cache
    2. Theme: Astra

    Hi @graelythium,

    As expected, the website appears fine at our end since I am viewing it for the first time, indicating that the issue might be coming because of caching. [Link to Screenshot]

    Please try deactivating the caching plugin used and then testing it again. You can also access the site by adding “/?no-cache” at the end of the URL, like this: example.com/?no-cache to remove the caching.

    Hope this helps.

    Kind regards,
    Aradhy

    Thread Starter graelythium

    (@graelythium)

    Update: The issue was resolved after uninstalling current plugin and switching to an alternate cache plugin.

    Hi @graelythium,

    Thank you for sharing the update! If you have any further questions or run into any other issues, feel free to reach out—we’re always here to help!

    Kind regards,
    Aradhy 😊

Viewing 6 replies - 1 through 6 (of 6 total)
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