Support » Plugin: Lana Downloads Manager » Issue With Downloads

  • Your plugin is working great in Google Chrome, but when I try to use it with other browsers, it doesn’t work most of the time.

    When I open the page to access a download using Firefox of Safari, it usually just takes me to a blank white page.

    How can this be fixed?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Lana Codes

    (@lanacodes)

    Hi Stephen,

    No browser problem.

    The problem is that I get 500 error pages first when I click on the download. Can you send me an error log? You can find it somewhere on the server or at your webhosting provider.

    Please send to me via e-mail the log, and then I can help you: info@lana.codes

    Sincerely,
    Lana Codes

    Plugin Author Lana Codes

    (@lanacodes)

    I have tested several times, but I could not reproduce a similar error.

    Please try to disable all other plugins and then test the download manager. I think the download manager with one of the other plugins is functioning jamming and it can generate a bug.

    Sincerely,
    Lana Codes

Viewing 2 replies - 1 through 2 (of 2 total)
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