Support » Fixing WordPress » Issue with Divi has escalated to 500 internal error

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  • Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    Access your site via FTP or the file manager app of your hosting control panel and remove what you added to .htaccess.

    I’ve read a lot about FTP being useful for this, so I had downloaded Filezilla but I don’t know how to link it to my site to do what you suggest. Can you help explain what I need to do exactly?

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    Your host should have information available for ftp connections. The id/password and host name is hosting dependent. Once you get FTP access, set filezilla to show hidden files, then download .htaccess to your computer. Edit it and upload over the one that’s on the site.

    Is my host not WordPress? That’s why I’m here.

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    You are hosting on an EIG host, so probably Bluehost or Hostgator. WordPress is software that runs on a web host.

    Ah, my website is hosted by Netfirms. Thank you very much for your help. Hopefully it should be smooth sailing from here.

Viewing 6 replies - 1 through 6 (of 6 total)
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