Support » Plugin: Quotes for WooCommerce » Issue with customer details in email sent to admin

  • Resolved AlMackM

    (@almackm)


    Hi,

    I use this in the heading of the email heading for the admin mail.
    Offerte aanvraag voor #{order_number} | Klantgegevens: ({billing_first_name} {billing_last_name} {billing_phone} {billing_email})

    However, the only details that are shown in the mail correctly is the Order Number. Do you know why the contact details are not loaded in the mail?

    Kind regards,

    Al

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Pinal Shah

    (@pinalshah)

    Hi Al,

    Can you please let me know if you have customized the email templates?

    The email templates use the merge tags {blog_name}, {order_number} and {order_data} currently. I’ll try to add more merge tags in the future releases.

    Pinal

    AlMackM

    (@almackm)

    Hi Pinal,

    Thanks for your answer. I haven’t changed the template.
    But we only need the customer name {billing_first_name} {billing_last_name} phone number {billing_phone} and email {billing_email}

    I added these to the mail header but unfortunately they don’t fill the data.

    Any chance you could tell me why the merge tags don’t work in the header?

    Regards,

    Al

    AlMackM

    (@almackm)

    Plugin Author Pinal Shah

    (@pinalshah)

    Hi Al,

    The merge tags don’t work as the plugin doesn’t include the code to replace these tags with real time data.

    I believe you’ve modified the headers in WooCommerce > Settings > Emails. Please confirm.

    I’ll try to check this in details tomorrow and modify the plugin to work with these tags once you confirm.

    Thanks,
    Pinal

    AlMackM

    (@almackm)

    Hi Pinal,

    I haven’t changed the actual template. However, I did add the tags to the header of the admin mail:
    Offerte aanvraag voor #{order_number} | Klantgegevens: ({billing_first_name} {billing_last_name} {billing_phone} {billing_email})

    Hope this helps. It would be great if it will be possible to actually include these details in the received mail to admin for people requesting a quote.

    Thanks so much for your help.

    Regards,

    Al

    Plugin Author Pinal Shah

    (@pinalshah)

    Sure Al. Will send you an update soon.

    Pinal

    AlMackM

    (@almackm)

    Thank you so much.

    Do you have any idea when that will be? So I can tell my colleagues.

    Appreciate it!

    Al

    Plugin Author Pinal Shah

    (@pinalshah)

    I’ll have an update for you latest by Monday, Sep 16.

    Pinal

    Plugin Author Pinal Shah

    (@pinalshah)

    Hi Al,

    Please use the plugin copy present on the branch link below to ensure the merge tags related to billing name, email and phone work fine for the email sent to the admin when a request for a new quote is created.

    https://github.com/pinalj/quotes-for-woocommerce/tree/fixes-1.6.3

    Please replace the existing plugin folder with the downloaded copy on the site.

    I hope it helps achieve the desired results.

    Pinal

    AlMackM

    (@almackm)

    Hi Pinal,

    Thank you so much for all the help.
    All works well.

    Kind regards,

    Al

    Plugin Author Pinal Shah

    (@pinalshah)

    Hi Al,

    I’m glad to know things are working fine. Please consider leaving a review for the plugin here.

    Pinal

    Thanks Pinal,

    I have added my review:

    5 Star
    Great support
    AlMackM (@almackm)
    3 seconds ago

    Special thanks to @pinalshah for the excellent support.

    I was missing some information in the admin notification mail and she quickly helped us with an update.

    Thanks a lot!

    Plugin Author Pinal Shah

    (@pinalshah)

    Thanks Al 🙂

Viewing 13 replies - 1 through 13 (of 13 total)
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