Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Issue with custom amount.

  • Resolved levikay

    (@levikay)


    Hello,
    I’m having issues with entering a custom amount. I can update the value in the first filed however it’s not reflected in the finale amount. Also when I click on the Donate button it just reloads the page with a parameter.
    http://www.rhht.ca/heating/

    Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @levikay,

    I’m glad you reached out here. The reason things are not working on the site is related to a console error I see when viewing the page. A minified JavaScript file named da215.js is loading in the header, before jQuery is loading in the footer. This is causing jQuery functions to fail, among them GiveWP’s changing of the amounts on the page.

    Also, it appears that your site is using a different version of jQuery than the one that ships with WordPress. (Either the theme or a different plugin)

    It’s a best practice in WordPress to never use a different version of jQuery than the one packaged with WordPress. WordPress’ version is automatically in no conflict mode, which is what allows most plugins and themes to play nicely with each other in a very unpredictable environment.

    Here’s a good write-up on the issue:
    https://pippinsplugins.com/why-loading-your-own-jquery-is-irresponsible/

    So, two things: first, I’d recommend reconfiguring how the site is minifying assets and make sure that those assets are called after jQuery itself, and then ensure that the version of jQuery you are calling is the one that ships with WordPress.

    I’m happy to clarify if needed. The short version is that this problem originates outside of GiveWP completely, so you’ll need to interface with whatever system is creating that minified file.

    Plugin Support gsamsmith

    (@gsamsmith)

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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