Support » Plugin: Shareaholic | share buttons, related posts, social analytics & more » Issue with – defaulting to no URL shortner

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi! We are working out a few kinks in the URL shorteners currently. I did check your post and this is what populated in the Tweet dialog: Gallery sample – via @ReasonandFolly

    Have you switched to the shortener, or does your tweet populate with a different short-link than mine (in your current settings)?

    Hi again! Actually on my end, the tweet generated is: “Gallery sample – via @ReasonandFolly”–definitely have selected in settings along w/ UserUD/APIkey.

    Hey again, could you check what happens when you remove your API key and username from the shortener settings? After making this change, clear any caching plugins, CDNs, and your browser’s cache, then go ahead and check the Twitter share dialog again. If you are having the same issue, I’ll need your browser and operating system information so that I can test in a similar environment as this is what I’m getting on my end currently:

    Thanks for your help!

    Good morning –

    I removed Bitly username/api but kept Bitly selected as shortner, then cleared browser cache. Result: “Gallery sample – via @ReasonandFolly”

    So in that instance it works but does not link to my Bitly account via username/api.

    I went back and entered username/api, cleared cache once more. Result: “Gallery sample – via @ReasonandFolly”

    I’m using Firefox 19.0.2, OS: MS Windows 7 Home.

    Mystery continues…

    Hi there – wondering if my answer was at all helpful. Just checked once more and problem persists. What do you suggest I use for a setting until resolved?

    We’re experiencing the same issue as well at

    The short link is correctly generated when there is no username/api information, but when that information is entered and saved, it does not show the shortlink anymore and uses the long link.

    Is there an update/resolution for this issue?

    Hey everybody! We just rolled out an update a couple days ago that should have fixed the bitly API key issue. If you are still having problems, please submit a request at our support forum for individual assistance, and we’ll be happy to help!

    Hey there – Wish I could say we’re good to go but it now defaults to…..

    Plugin Author Shareaholic


    @all all template issues should be resolved. Please let us know if you’re still seeing anything out of place.

    @niramaya Currently, we’re following end user shortening preference (which you can set on vs. the publishers. We’re going to fix this to prioritize the Publisher defined setting. We anticipate rolling this out soon.

    Thank you for the update. That did it! But certainly would make far more sense to prioritize publisher setting. Looking forward to fix. Cheers.

Viewing 10 replies - 1 through 10 (of 10 total)
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