Title: issue with backup
Last modified: September 6, 2020

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# issue with backup

 *  Resolved [Kym Yeo](https://wordpress.org/support/users/econscentric/)
 * (@econscentric)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/)
 * Hi
 * I keep getting this message waiting until scheduled time to retry due to errors
   when i do the backup.
 * Pls help!
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fissue-with-backup%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13369080)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
 * This can be found in the UpdraftPlus Existing Backups tab.
    The contents will
   be too long to post here directly, but you can use an online service such as 
   Dropbox or Pastebin, and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [Kym Yeo](https://wordpress.org/support/users/econscentric/)
 * (@econscentric)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13370747)
 * Hi Bryle
 * I’m sorry but I dont have pastebin and I tried dropbox (free version) but I dont
   seem to be able to get my way knowing how to use it as it keeps giving me issue.
 * Would it be ok and safe to post the log here?
 * Thanks
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13371168)
 * Hi,
 * You don’t need an account for pastebin – [https://pastebin.com/](https://pastebin.com/).
   
   I’m afraid WP moderators does not allow users to posts logs directly here as 
   it tends to be long.
 * Regards,
    Bryle
 *  Thread Starter [Kym Yeo](https://wordpress.org/support/users/econscentric/)
 * (@econscentric)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13371229)
 * Hi Bryle
 * I hope I’ve done it correctly, [https://pastebin.com/4aMNwd9x](https://pastebin.com/4aMNwd9x).
 * Thanks
    Kym
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13374898)
 * Hi Kym,
 * Thank you!
 * The log shows:
    “0045.477 (0) Google Drive: ERROR: Have not yet obtained an access
   token from Google (has the user authorised?) (Invalid request (refresh token 
   not present).) (no_refresh_token)”
 * It appears that Google Drive has not been fully authenticated. Please go to settings
   > Google Drive > click the authentication link again and follow through the orange
   page until you get a successfully completed message in the end.
 * Regards,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘issue with backup’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 5 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/issue-with-backup/#post-13374898)
 * Status: resolved