Title: Issue with avatars
Last modified: August 22, 2016

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# Issue with avatars

 *  Resolved [KTS915](https://wordpress.org/support/users/kts915/)
 * (@kts915)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/)
 * When viewing a ticket page from the front-end, the avatars don’t work as expected.(
   So far I have tried Basic User Avatars and Simple Local Avatars to upload the
   avatars, both of which seem to enable uploads perfectly, and which work in other
   contexts.)
 * On localhost, I can’t get avatars to show either for the person who originally
   submitted the ticket, or for anyone who responds.
 * On my live test site, the avatar shows for the responder, but not the original
   submitter.
 * Any ideas? The difference between live and localhost behavior seems particularly
   odd.
 * [https://wordpress.org/plugins/sola-support-tickets/](https://wordpress.org/plugins/sola-support-tickets/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/)
 * (@solaplugins)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465472)
 * Hi KTS915.
 * The avatar images are generated by using Gravatar.
 * Do the images not show at all? (A broken state) or does the “Mystery Man” image
   show?
 * Kind Regards,
    Jarryd
 *  Thread Starter [KTS915](https://wordpress.org/support/users/kts915/)
 * (@kts915)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465478)
 * Well, the avatar images should be generated by whatever plugin I choose to use
   to override the default Gravatar system. And this works, as I say, for the replies
   on my live site. (It also works for other functions created by other plugins.)
 * On my localhost and for original submitters on the live site, the “Mystery Man”
   shows.
 *  Thread Starter [KTS915](https://wordpress.org/support/users/kts915/)
 * (@kts915)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465480)
 * Hmm, interesting. I have just gone back into my live test site, and now nothing
   is showing as an avatar for the original submitter (not even the Mystery Man).
   The correct avatar continues to be displayed for the responses.
 *  Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/)
 * (@solaplugins)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465509)
 * Hi KTS915
 * I understand what you mean.
 * Would you mind deactivating the plugin you are using to override the Gravatar
   images and let me know if the images display?
 * What plugin are you using to do this?
 * Kind Regards,
    Jarryd
 *  Thread Starter [KTS915](https://wordpress.org/support/users/kts915/)
 * (@kts915)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465517)
 * I was using Basic User Avatars (and also tried Simple Local Avatars).
 * I have now switched it off, and I now see the Mystery Man for replies, but no
   avatar at all for the original submitter.
 *  Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/)
 * (@solaplugins)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465528)
 * Hi KTS915
 * I will look into this ASAP and see if I can find whats causing this.
 * Kind Regards,
    Jarryd

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Issue with avatars’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [SolaPlugins](https://wordpress.org/support/users/solaplugins/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/issue-with-avatars/#post-5465528)
 * Status: resolved