Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Issue with add gallery from tab on page

  • Hi,
    I have installed, set up, added images to gallery – I have tested compatability with my site upon installation
    I seem to be able to do eveything – except when I come to clicking the add gallery tab on on the page I want the gallery on – I just get a blank white pop up box – no options text or anything is available in this white pop box – any ideas??


Viewing 5 replies - 1 through 5 (of 5 total)
  • Have you cleared your browser cache ?

    Maybe try loading the Page your trying to add by holding down the shift key. You’ll bypass your cache and load the page fresh.

    Otherwise trying clearing nggallery’s cache :

    Gallery->Other Options->Miscellaneous

    Clear Image Cache button

    Good luck.

    Thanks for the reply and for the ideas – but those are working either – instead of clicking the icon on my kitchen sink area – I clicked add media – and nxt gen is there in the other media, so I select it – and press save changes, but it still won’t work!! Arrgghh!

    Hi Amanda, I think this is a problem they’re working on, I have the same problem. They have recommended in other posts to be sure to NOT have your permalinks set to default, but rather to post name or anything other than default. This wasn’t my problem, but it seems to help some people.

    Thank you for your advice Janean, but I do have my permalinks set to post name – this is soooo frustrating – It looked like the perfect plug in for my needs

    Give 1.9.13 a try :

    Instructions to roll back your version :

    Good luck.

Viewing 5 replies - 1 through 5 (of 5 total)
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