Issue with 9.8.5
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Since the latest update I am getting this error filling up my logs:
mod_access_compat.c(350): [client xxx.xx.xxx.xxx:0] AH01797: client denied by server configuration: /data/sites/web/mywebsite/www/wp-content/uploads/woocommerce_uploads/it results in:
AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.-
This topic was modified 9 months ago by
dyin.
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This topic was modified 9 months ago by
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Hi there!
Thank you for reaching out. It looks like you’re encountering two main issues:- mod_access_compat.c – AH01797: This error indicates that access to the
/wp-content/uploads/woocommerce_uploads/directory is being denied by your server configuration. This is often due to restrictive rules in your.htaccessfile or server settings. - AH00124 – Internal Redirect Limit Exceeded: This error suggests a redirection loop, which could be caused by misconfigured rewrite rules or conflicting settings.
It’s possible that the
.htaccessfile in your WordPress root or the uploads directory contains overly restrictive rules. Try renaming your.htaccessfile temporarily to.htaccess_backupand then regenerate it by visiting Settings > Permalinks in your WordPress dashboard. Without changing any settings, click the Save Changes button at the bottom of the page.
Also, I would recommend reaching out to your hosting provider. They should be able to review the server configuration and make any necessary adjustments to allow access to thewoocommerce_uploadsdirectory and fix any conflicting redirects.
In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
at this time I rolled back first. Customers were getting error 500 and couldn’t place any orders because of it anymore. I will get back to you with more info once I have it
I also found these in the logs:
[Tue May 13 12:13:18.813471 2025] [error] [pid 1616007] mod_proxy_fcgi.c(911): [client 83.99.151.64:0] AH01071: Got error ‘PHP message: PHP Warning: require(/data/sites/web/website/www/wp-content/plugins/woocommerce/includes/rest-api/Server.php): Failed to open stream: No such file or directory in /data/sites/web/website/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 102; PHP message: PHP Fatal error: Uncaught Error: Failed opening required ‘/data/sites/web/website/www/wp-content/plugins/woocommerce/includes/rest-api/Server.php’ (include_path=’.’) in /data/sites/web/website/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:102\nStack trace:\n#0 /data/sites/web/baniwafelsbe/www/wp-content/plugins/woocommerce/includes/class-woocommerce.php(547): Automattic\Jetpack\Autoloader\jp873bafa9ae6aaccf6c844a0451868b60\al5_0_0\PHP_Autoloader::load_class(‘…’)\n#1 /data/sites/web/website/www/wp-includes/class-wp-hook.php(324): WooCommerce->load_rest_api(”)\n#2 /data/sites/web/website/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#3 /data/sites/web/website/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#4 /data/sites/web/website/www/wp-settings.php(727): do_action(‘…’)\n#5 /data/sites/web/website/www/wp-config.php(101): require_once(‘…’)\n#6 /data/sites/web/website/www/…’Hi @dyin,
Thanks for sharing that log, the error you’re seeing:
PHP Warning: require(…/woocommerce/includes/rest-api/Server.php): Failed to open stream: No such file or directory
PHP Fatal error: Uncaught Error: Failed opening required …indicates that a core WooCommerce file is missing. This usually happens when the plugin update was incomplete or corrupted, for example, if files failed to copy over properly during the update process.
To fix this, when you’re ready:
- Go to Plugins > Installed Plugins, deactivate and delete WooCommerce. (No worries — your products, orders, and settings are stored in the database and will stay intact.)
- Reinstall WooCommerce fresh from Plugins > Add New.
This should restore all the necessary files, including the missing Server.php, and get your site running normally again. Let us know how it goes!
@mahfuzurwp Thank you for the followup. I think the last one must have been due to the rollback.
I can confidently say that my error logs are empty one day after I returned to the previous version. No code 500 errors for customers anymore.
Hello dyin,
Thank you for your reply.
I’m glad to hear that the issue has been resolved and your error logs are now clear. If you need further assistance feel free to reply here.
If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review. Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.
Have a great day!
@doublezed2 I wouldn’t really mark this as resolved as I am still on one version lower. The bug with the 500 error is still real
Hi @dyin ,
I’m really sorry to hear you’re still running into this issue — and thank you for keeping us in the loop.
Just to help us narrow it down, could you let us know if this is happening for all customers, or just with certain products? For example, are digital downloads affected, or is it happening across the board?
Also, when you get a moment, could you check if you have any security plugins active — or if your hosting provider has a PHP security module enabled? Sometimes these can block certain requests on the server side, which might be contributing to the problem.
It would also be super helpful if you could share your System Status Report. To grab that:
- Head to WooCommerce > Status in your dashboard.
- Click Get system report and then Copy for support.
Once you’ve gathered that info, feel free to paste it into a code block here or upload it to pastebin.com and send us the link. That’ll help us dig deeper and get you a clearer answer.
Looking forward to your reply!
@jonayedhosen We were getting complaints from several customers who couldn’t order due to error 500. This is the status report. I have no security plugins but rely on Cloudflare and my host does have strict security.
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Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 362<br>bsf-sidebar: 1<br>bt-cost-calculator: 4<br>custom_css: 2<br>customize_changeset: 96<br>nav_menu_item: 50<br>oembed_cache: 1<br>page: 50<br>post: 11<br>product: 145<br>revision: 96<br>shop_order_placehold: 9540<br>wafs: 1<br>wp_navigation: 1<br>wpcf7_contact_form: 8<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (24) ###<br><br>Bold Builder: door BoldThemes – 5.3.6<br>Cost Calculator: door BoldThemes – 3.0.4<br>Code Snippets: door Code Snippets Pro – 3.6.8<br>Contact Form 7: door Takayuki Miyoshi – 6.0.6<br>Imagify: door Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.5<br>iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: door iubenda – 3.12.2<br>Kadence WooCommerce Email Designer: door Kadence WP – 1.5.16<br>Meta Box: door MetaBox.io – 5.10.9<br>Qty Increment Buttons for WooCommerce: door taisho – 2.7.5<br>Redis Object Cache: door Till Krüss – 2.5.4<br>Rank Math SEO: door Rank Math SEO – 1.0.244<br>Shoperific Plugin: door BoldThemes – 1.3.7<br>Sidebar Manager: door Brainstorm Force – 2.0.0<br>WPML Multilingual CMS: door OnTheGoSystems – 4.7.4<br>Force Authentification Before Checkout for WooCommerce: door Luiz Bills – 1.4.5<br>Checkout Field Editor for WooCommerce (Pro): door ThemeHigh – 3.7.3<br>WooCommerce Multilingual & Multicurrency: door OnTheGoSystems – 5.4.5<br>Zapier Integration for WooCommerce: door Tectalic – 2.14.0<br>WooCommerce: door Automattic – 9.8.4 (update naar versie 9.8.5 is beschikbaar)<br>WP Rocket: door WP Media – 3.18.3<br>WPML SEO: door OnTheGoSystems – 2.1.1<br>WPML Media Translation: door OnTheGoSystems – 2.7.7<br>Wpml string vertaling: door Onthegosystemen – 3.3.3<br>WPO365 | MICROSOFT 365 GRAPH MAILER: door marco@wpo365.com – 3.5<br><br>### Inactive Plugins (0) ###<br><br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: Redis Object Cache Drop-In<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: <br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 dagen<br>Level threshold: –<br>Log directory size: 770 KB<br><br>### WC Pages ###<br><br>Winkelbasis: #21 - /shop/<br>Winkelwagen: #7 - /winkelmand/ - Bevat de woocommerce_cart shortcode<br>Afrekenen: #8 - /afrekenen/ - Bevat de woocommerce_checkout shortcode<br>Mijn account: #9 - /mijn-account/ - Bevat de [woocommerce_my_account] shortcode<br>Algemene voorwaarden: #3 - /privacy-policy/<br><br>### Theme ###<br><br>Name: Shoperific Child<br>Version: 1.0.0<br>Author URL: http://bold-themes.com<br>Child Theme: ✔<br>Parent Theme Name: Shoperific<br>Parent Theme Version: 1.3.7<br>Parent Theme Author URL: http://bold-themes.com<br>Theme type: Klassiek thema<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Archive Template: Je thema heeft een woocommerce.php bestand. Je zult het woocommerce/archive-product.php template niet kunnen overschrijven omdat woocommerce.php prioriteit heeft over archive-product.php. Dit is bedoeld om weergave-problemen te voorkomen.<br>Overrides: shoperific/woocommerce/cart/mini-cart.php<br>shoperific/woocommerce/content-widget-product.php<br>shoperific/woocommerce/global/quantity-input.php<br>shoperific/woocommerce/myaccount/lost-password-confirmation.php<br>shoperific/woocommerce/product-searchform.php<br>shoperific/woocommerce/single-product/add-to-cart/grouped.php<br>shoperific/woocommerce/single-product/meta.php<br>shoperific/woocommerce/single-product/rating.php<br>shoperific/woocommerce/single-product/tabs/tabs.php<br>shoperific/woocommerce/single-product/title.php<br>shoperific/woocommerce/single-product-reviews.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-05-16 07:02:14 +02:00<br>Options: ✔<br>Notes: 56<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 5<br>Oldest: 2025-05-12 17:14:04 +0000<br>Newest: 2025-05-12 17:41:09 +0000<br><br>Complete: 4.661<br>Oldest: 2025-04-14 19:30:31 +0000<br>Newest: 2025-05-15 18:54:01 +0000<br><br>Failed: 1<br>Oldest: 2025-02-20 23:32:44 +0000<br>Newest: 2025-02-20 23:32:44 +0000<br><br>Pending: 5<br>Oldest: 2025-05-15 18:55:01 +0000<br>Newest: 2025-05-16 13:37:50 +0000<br><br><br>### Zapier Integration ###<br><br>Database Version: ✔ 21<br>Detailed Logging Enabled: No<br>SSL: ✔ Yes<br>REST API Authentication Key(s): ✔ 17<br>Task History Record Counts: Error: 0 OK: 3113 Total: 3113<br>Webhook #23: WooCommerce Zapier<br>- Status: active<br>- Trigger: order.created<br>- Delivery Count: 2956<br>- User: manu.vdb<br>Order Action Count: 157<br><br>### Status report information ###<br><br>Generated at: 2025-05-15 20:54:08 +02:00<br>Hi there!
Thank you for providing more information about the issue.
Just to confirm, are you able to replicate the issue on your site using the latest version of WooCommerce (9.8.5), or did you only receive reports of this from others? Have you tried reproducing the error on your own site?
You mentioned that the error log disappears after downgrading the plugin — that makes sense, as rolling back to an earlier version would restore the missing file. The error you shared previously was related to a missing WooCommerce file, so that explains why it resolved after the downgrade.
For testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and then update WooCommerce to the latest version? Try placing a few test orders to see if the error occurs.
If everything works fine, start reactivating your other plugins one at a time, placing test orders after each, to see when (or if) the issue reappears.I’m asking this because I’m unable to reproduce the issue on two separate sites running the latest version.
For more details on how to perform a conflict test, please refer to this guide:
👉 https://woocommerce.com/document/how-to-test-for-conflicts/You can use the following plugin to easily create a staging site for testing:
👉 https://wordpress.org/plugins/wp-staging/Let me know how that goes!
@shahzeenfarooq I will do some further testing but I did indeed get the error 500 myself too. I thought is was just a fluke but when multiple other people reported it I had to roll back.
Hi @dyin,
Thank you for your response and for confirming that you’ve seen the error as well. We’ll wait for you to complete the conflict test. Once it’s done, please share your findings with us so we can continue troubleshooting the issue.
We haven’t heard back from you in a while, so I’m going to mark this as resolved.
If you have a few minutes, we’d love if you could leave us a review: https://wordpress.org/support/plugin/woocommerce/reviews/
- mod_access_compat.c – AH01797: This error indicates that access to the
The topic ‘Issue with 9.8.5’ is closed to new replies.
