Support » Plugin: Food Store - Online Food Delivery & Pickup » Issue “Sorry, We are Closed”

  • We configurated but don’t allow to Pre Order if the Shop is close, our Oen Time is: 12:00 – 15:00 and 18:00 to 23:00 if a customer try to make a Pre Order at 11:00 am the system show the follow message: Sorry, We are Closed”.
    I bought the Plugin “Food Store – Store & Service Hours” try to solve this situation but it doesn’t work either.

    I wrote to the Plugin support center a month ago and nobody answers me, I need Urgent Help

    Willy Gonzalez

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author WP Scripts

    (@wpscripts)

    Hello,

    We are really sorry for the inconvenience. Could you please share us your ticket id so that we can quickly look into it?

    Thanks and Regards,

    Thread Starter willygonzalez

    (@willygonzalez)

    Hello Ticket: 986

    Please help me as soon as possible, I have many trouble for this issue

    Thank you

    Willy Gonzalez

    Plugin Author WP Scripts

    (@wpscripts)

    Hello @willygonzalez ,

    We have replied to your ticket. Please check.

    Regards,

    Thread Starter willygonzalez

    (@willygonzalez)

    I leave you what you requested in the support ticket

    Thank you

    Thread Starter willygonzalez

    (@willygonzalez)

    Hi, I still have not answer, please solve this Issue. I leave the access to the page in the support ticket

    Thread Starter willygonzalez

    (@willygonzalez)

    I leave a message in the ticket post, please help as soon as possible

    Plugin Author WP Scripts

    (@wpscripts)

    Hello,

    We have replied to your ticket. Please check.

    Regards,

    Thread Starter willygonzalez

    (@willygonzalez)

    I’m still waiting for your support, I need solve this issue, if you can’t please inform us, so We will to uninstall the Plugin and try other solution, if We must uninstall the Plugin I would like obtain a refund for the Plugin “Food Store – Store & Service Hours”

    Hi I’m having the same issue with the preorder. It doesn’t work anymore even if everything has been properly set up. Can you please advice for the solution here or send me the link where I can open a ticket for the paid plyugin?

    Thanks

    Plugin Author WP Scripts

    (@wpscripts)

    Hello @silviabartolini ,

    You can create ticket here. We will try our best to fix the issue asap.

    Regards,

    gylianspek

    (@gylianspek)

    Hi, is there a solution for this? I have the same issue.

    Thanks!

    Plugin Author WP Scripts

    (@wpscripts)

    Hello @gylianspek ,

    Could you please let us know if you have made setup your site timezone properly? Also could you please confirm whether you are using our store service hours extension or not? let us know so that we can help you.

    Thanks and Regards,

    Hi @wpscripts,

    Thanks for your reply.

    Our site timezone is setup properly. And yes, we use your store service hours extension.

    The problem is that people can only order when the store is opened. In the general settings, the “Enable Pre-Order” option is checked. At this moment people cannot pre-order.

    I hope you can help us out.

    Plugin Author WP Scripts

    (@wpscripts)

    Hello,

    Could you please create a ticket here so that we can help you?

    Regards,

Viewing 14 replies - 1 through 14 (of 14 total)
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