Title: Issue shipping address
Last modified: October 28, 2020

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# Issue shipping address

 *  Resolved [essijaqc](https://wordpress.org/support/users/essijaqc/)
 * (@essijaqc)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-shipping-address/)
 * Hi everyone. When customers order from my shop they fill out the billing address
   but do not add a shipping address. Hence, no shipping charge is not added to 
   the order. How can I make sure they have to fill out the shipping address? I 
   already checked “force shipping to billing address” but it made no difference.
   Still no shipping costs are added. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-shipping-address/#post-13595317)
 * Hi there,
 * You will need to make sure your products are **_not_** marked as `Virtual` — 
   if they are not Virtual, that means they are physical and require shipping.
 * After that, you will need to make sure you have set up Shipping Zones and added
   shipping methods:
    - Shipping Zones: [https://docs.woocommerce.com/document/setting-up-shipping-zones/](https://docs.woocommerce.com/document/setting-up-shipping-zones/)
    - Flat Rate shipping: [https://docs.woocommerce.com/document/flat-rate-shipping/](https://docs.woocommerce.com/document/flat-rate-shipping/)
 * Have you already done all of that?
 * If you are having trouble, please send screenshots of your list of shipping zones/
   methods under **WooCommerce > Settings > Shipping**. I recommend [https://snipboard.io](https://snipboard.io)
   for easily sharing screenshots – please follow the instructions on the page, 
   then paste the URL in your reply here.
 * Also, please send the URL to a product on your site.
 * Finally, please share a copy of your site’s System Status. You can find it via**
   WooCommerce > Status**. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, you can paste it here in your reply. Please note that 
   since this is a public forum, you may want to remove any sensitive information
   that you don’t want shared publicly.
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-shipping-address/#post-13626033)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Issue shipping address’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/issue-shipping-address/#post-13626033)
 * Status: resolved