Title: Issue Receiving Order Notifications
Last modified: March 9, 2022

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# Issue Receiving Order Notifications

 *  Resolved [nic137](https://wordpress.org/support/users/nic137/)
 * (@nic137)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/issue-receiving-order-notifications/)
 * I’m experiencing an issue with receiving new order notifications from the website/
   woocomm when someone places an order. Specifically one email address set up to
   receive notifications has not been receiving email since March 1st.
 * Previously this email address received the notifications for orders without any
   issue. Nothing has been updated to the site or woocommerce. Does anyone have 
   suggestions on how to resolve this? Has anyone reported this same issue recently?
 * There are other email addresses that are listed (and have been listed) that are
   still receiving new order notifications. But for some odd reason this one email
   address has stopped receiving them.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/issue-receiving-order-notifications/#post-15443160)
 * Hi [@nic137](https://wordpress.org/support/users/nic137/)!
 * Thank you for reaching us.
 * If other email addresses are receiving the New Order email notifications, but
   one email address is not getting them, the issue is related to that email address.
   You can double-check for any typos or mistakes in the recipient emails in `WooCommerce
   > Settings > Emails > New Order`.
 * For further assistance, we suggest contacting your host or email provider.
 * Kindly be aware that neither WordPress nor WooCommerce sends the emails. What
   happens is WooCommerce calls the WordPress wp_mail() function, which requests
   to send the email. Because WordPress is not an email server, it typically asks
   PHP to send the email for it. PHP then checks for a local email server within
   the web server and tells that email server to send the email.
 * You can read here more about how does email work with WordPress:
    [https://woocommerce.com/document/email-faq/#h-how-does-email-work-with-wordpress](https://woocommerce.com/document/email-faq/#h-how-does-email-work-with-wordpress)
 * I hope this helps!
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/issue-receiving-order-notifications/#post-15465952)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m marking this thread as resolved.
 * Hopefully, the provided information was helpful, and you solved the issue. If
   you have any further questions, we recommend [creating a new thread](https://wordpress.org/support/plugin/woocommerce/#new-topic-0).
 * Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Issue Receiving Order Notifications’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/issue-receiving-order-notifications/#post-15465952)
 * Status: resolved