Support » Plugin: Orion SMS OTP Verification » issue : please “verify the otp first”

  • Magicways

    (@akash-khurana)


    on contact form 7 not matter i click on any input field it says “verify the otp first” which is irritating. verify the otp first should be only shown if i click send button without otp verification.
    my form has 5 fields and last one is mobile. when customer fills the 1st 5 fildes the message keeps popping up.
    is there any way out for this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Imran Sayed

    (@gsayed786)

    Hi Akash,

    Thank you for your feedback,
    As shown in the tutorial, the plugin works with WordPress default theme twenty seventeen and is tested successfully with top 5 WordPress registration plugins as mentioned in the plugin description.

    There are millions of plugins and themes on WordPress and it is not practically possible to test it with all of them. Hence we have tested it with default WordPress theme and the top 5 plugins of WordPress.

    Reason for why it may not work for you or behave differently with your theme:
    Based on the queries I have been dealing with and solving them in the past, I have observed that the theme or plugins that you are using may add some styles or scripts that may interfere with the default functionality of Orion OTP Plugin.

    Solution:
    This is where we as developers of the plugin come into the picture.
    If u have followed the plugin tutorial, troubleshooting steps on https://imransayed.com/orion/troubleshooting/ and it still does not work, it means we would have to do customization to make the plugin work with your theme/plugin.

    No option to add api configuration</strong?

    As you can see in the video, there are options to add API keys. In fact, earlier we only supported MSG91. But based on the users’ requests ( Frank, Aj Maurya ( https://wordpress.org/support/topic/resend-oto-button/ ) ) and feedback, we have now added Twilio support too, along with the Resend OTP button.

    It may not be working with your plugin/theme for the reasons explained above.

    If you could write to me on our email address orionhiveproducts@gmail.com, we can do a video call over Zoom/Team viewer/Hangout and I can help you resolve your issue.

    There is a lot of hard work goes behind building the plugin, make changes. Hence your feedback means a lot to us as we love to help people.
    Looking forward to hearing from you.

    Thanks and Regards,
    Imran Sayed

    Plugin Author Imran Sayed

    (@gsayed786)

    Links for the two videos have changed and are give below:

Viewing 2 replies - 1 through 2 (of 2 total)
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