Title: issue on site
Last modified: August 24, 2021

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# issue on site

 *  Resolved [emanuel17](https://wordpress.org/support/users/emanuel17/)
 * (@emanuel17)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-on-site/)
 * Hi,
    I run into the following message that is displayed on the site .. can you
   help me with this? At the moment I have deactivated the respective module so 
   that it does not display that message to me anymore.I attach a link with a screenshot
   showing the message.
 * [https://airless-consulting.ro/wp-content/uploads/2021/08/Captură-de-ecran-din-2021-08-24-la-16.45.42.png](https://airless-consulting.ro/wp-content/uploads/2021/08/Captură-de-ecran-din-2021-08-24-la-16.45.42.png)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-on-site/#post-14801952)
 * Hi [@emanuel17](https://wordpress.org/support/users/emanuel17/),
 * It seems the Facebook for WooCommerce extension is failing to get the product
   IDs of the products in your store, which is why you’re seeing that message in
   debug logs.
 * I’d recommend taking the following action:
 * – Ensure that WooCommerce, WordPress and Facebook for WooCommerce extensions 
   are up to date
 * – If the issue persists, please conduct a conflict test per the steps outlined
   here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4)
 * Let us know how that goes and if you need any further help from us.
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-on-site/#post-14818570)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if you’re still having the issue

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘issue on site’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/issue-on-site/#post-14818570)
 * Status: resolved