Issue on Order

  • maurodimarino

    (@maurodimarino)


    3 years, 6 months ago

    Hello,
    I have installed your plugin and works like a charme.
    Today I had a strange order related on a product with your plugin subscriprion with no data, eg name, email, address. It’s not possible to buy with these fields compiled. Is it something known related to your plugin? Anyway I have updated to the new release after this issue.
    Thank you in advance for your support

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author YITHEMES

    (@yithemes)

    3 years, 6 months ago

    Hi there,
    Could you send us a screenshot fo the issue ?
    However the plugin create only renew orders but get the data from the old orders.

    Thread Starter maurodimarino

    (@maurodimarino)

    3 years, 6 months ago

    Hi again
    thank for your reply.
    I send you 2 screenshots. The first is the woocommerce dashboard and the second one of the two strange orders in details.

    https://paste.pics/6ed2b020dc8bcadca3162306a0a3d35b
    https://paste.pics/b3730e544d3b3a5442990f644082993d

    I have checked the IP and comes from Netherland and its the same of the 2 orders. I have blocked it from Wordfence just in case.

    Thank you in advance

    Plugin Author YITHEMES

    (@yithemes)

    3 years, 6 months ago

    hi,
    the subscription wasn’t created from this order, I see that in the note there’s not any note relative to the subscription.
    Maybe all is related to the GDPR that in that cases hasn’t been accepted?
    Try to do some test.

    Thread Starter maurodimarino

    (@maurodimarino)

    3 years, 4 months ago

    Hello
    I have the same issue with a renewal, but in this case I am sure that works from Paypal and its ok!
    But in the order notes I don’t have any informations about the Client that made the renewal…Is this a feature included in the premium version? Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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