Support » Plugin: Essential Addons for Elementor » Issue, last update…

  • Resolved Génesis

    (@genesistoxical)


    The last update caused Elementor to break, it destroyed my entire home page literally (luckily I have backups) I understand that there are problems, I’m not writing it angry haha.

    I started elementor in Safe Mode, removed the Essential Addons elements and then loaded perfectly. I already deleted the cache as I read earlier (but it still doesn’t work). I hope you can solve this problem, I love your addons. Thank you.

    • This topic was modified 2 months, 4 weeks ago by Génesis.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Rupok

    (@re_enter_rupok)

    Sorry to hear that @genesistoxical and thanks for reporting. How did it break Elementor? Did you see any error or didn’t load? Or it was breaking styles? Let me know so we can check and take care of this. You can also initiate a live chat from our website so we could help better.

    Thanks!

    Génesis

    (@genesistoxical)

    When I entered my website I realized that my homepage was all messy, something like when there is an extremely slow internet and the website interface is broken.

    I started editing the page with Elementor and everything “looked normal”, but I saved the changes and it kept loading, when I re-entered my homepage still looked messy.

    I started in Safe Mode and Elementor removed what was related to your addons, so, I saved the changes, I left Safe Mode and everything looked good, I could save. If I try to recover the backups again with the addons, everything gets messy, besides Elementor starts to slow down.

    Plugin Author Rupok

    (@re_enter_rupok)

    Hi @genesistoxical

    I got you. It’s just caching issue. You can clear the cache from EA Settings > Tools menu. Let me know how it goes.

    Cheers!

    Génesis

    (@genesistoxical)

    I cleared the cache and returned the elements, but the home page looked the same again 🙁 I’ll leave it like this so you can see how it looks. Apparently it’s not with all the elements, it only gets ruined if I put the Info Box: https://genesistoxical.com/

    Plugin Author Rupok

    (@re_enter_rupok)

    Hi @genesistoxical

    Let’s initiate a chat from our site and give us a screenshot so we can see the issue and assist accordingly.

    Thanks!

    Hi,

    The same 🙁
    My page in editing mode is OK, but on the website, it sucks 🙁 (excuse my engluish)
    See:
    Before https://media.licdn.com/dms/image/C4D16AQE0cc-IrSbXvg/profile-displaybackgroundimage-shrink_350_1400/0?e=1577923200&v=beta&t=5x6ygiiyOdD-yuoxp_S5obcpRziZClgrjtN6sFKXDg8 – You can see the grid with image
    After (now): https://www.sylvainviens.com

    Thank you.
    regards,
    Sylvain

    I did regenerate Elementor + clear all cache, but nothing better 🙁

    I roll backed

    Génesis

    (@genesistoxical)

    I had to go back to an earlier version, I looked for it in Github and everything is perfect, in fact it also solved a problem of the Post Grid in which the images could not be clicked.

    Plugin Support rafinkhan

    (@rafinkhan)

    @genesistoxical @canonbis,

    Hey guys, we are really sorry for the inconvenience caused. It seems very strange actually. Are you guys using any other caching plugin on your website by the way? Have you tried making changes through your Elementor Editor and check back as well?

    Regardless, our Dev team is seriously investigating this issue now. If you have any more information, feel free to let us know.

    Thank you.

    It break all my precedent articles, even after rollback 🙁 – I have article with only one bloc (a part ??) – CRAZY 🙁
    I like your plugin but….

    Plugin Support rafinkhan

    (@rafinkhan)

    @canonbis,

    Could you please contact us here and provide us a bit more information including your Site URL: support@wpdeveloper.net

    We will have to investigate and resolve it as soon as possible. Thank you.

    I’m having the same issue, but have found that it only occurs on version 3.5.1.

    I downgraded to the last version that was working, 3.4.0, and all is good.

Viewing 13 replies - 1 through 13 (of 13 total)
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