Title: Issue in payment
Last modified: February 6, 2021

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# Issue in payment

 *  [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/)
 * In my platform, the customer money was deducted but again refunded to them while
   the order was processing by razor pay. What can be the reason behinf it? I didn’t
   cancel the order, my customer also didn’t cancel the order.
    -  This topic was modified 5 years, 6 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fissue-in-payment-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010173)
 * What plugin are you using to accept the payments through? Is it Gravity Forms,
   CF7, WooCommerce? Also, what is the URL of your website? Without more information
   it will be hard for myself or another volunteer to guide you in the correct direction
   to get the answers and fixes you need.
 *  Thread Starter [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010346)
 * Woocommerce,
    _[ redundant link removed ]_
    -  This reply was modified 5 years, 6 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Thread Starter [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010349)
 * So i made a payment two days back from my personal account to test the platform,
   the order wss placed, money got deducted from my personal account and was added
   to my company’s account. But today i got money back in my personal back and in
   the admin panel the order is showing in processing state.
 *  Thread Starter [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010351)
 * My question is why was the payment refunded to my personal account?
    And why 
   isn’t the order cancelled?
 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010793)
 * Your payment processor didn’t get what they need to see to tell them the transaction
   was acknowledged and fulfilled. There is a good bit of ‘handshaking’ that needs
   to happen or else the payment processor ‘reverses’ the transaction.
 * Contact your payment processor or WooCommerce for help. This is not an issue 
   with WordPress as WordPress doesn’t have an eCommerce system built-in.
 * Do mention everything you see as the more they know, the easier it will be to
   fix.
 *  Thread Starter [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14010842)
 * What is this handshaking and how can we do that?? Do you need notify my payment
   processor or there is some plugin? How does that work?
 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14013180)
 * You will need to contact your payment processor or the WooCommerce community 
   for support. You can contact the WooCommerce community here: [https://wordpress.org/support/plugin/woocommerce/](https://wordpress.org/support/plugin/woocommerce/).
   My advice would be to start with WooCommerce support as there is probably a WooCommerce
   add-on you are using to accept the payments and that is where the problem is 
   occurring within that add-on.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Issue in payment’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 7 replies
 * 3 participants
 * Last reply from: [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/issue-in-payment-2/#post-14013180)
 * Status: not resolved

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