• Last Report Number: FRZKHFYB
    Last Report Date: 03/23/2025 20:21:22 (UTC)

    I am running into a strange issue where my server can no longer be able to have new images optimised through LSCWP. There seems to have no issue to send new images to the cloud, and the cloud seems to have processed the requests and made successful notification to LSCWP.

    I attempted multiple measures for troubleshooting, including:

    • Refreshing site key / token.
    • Making sure server IP on both LSCWP and QUIC.cloud is correct.
    • Checking that admin-ajax.php is not blocked
    • Checking that the REST API is still working (returns 401)
    • Redetecting best servers for services.
    • Removing all optimisation data, multiple times.
    • Manually trying sending optimisation and pulling requests.
    • Enabling logs to see if there are any trace, does not see curl being mentioned even once.
    • Purging notified images.
    • Updating the plugin to the master of Github

    Interestingly, even if I have purged the optimisation data, it appears some images are still in an optimised state. This is the main site of an multisite installation, if that matters.

    Can someone have a look at the case please? I generated a passwordless link before sending the report and I hope that might help speed up the process. I uses QUIC.cloud CDN and serving unoptimised images is not really a cost-saving measure.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support litetim

    (@litetim)

    @chise86
    Let’s get clear 1 thing: you should not mention login or give ideea that you are going to send us any link.
    We are not asking for login and do not require it. This is in forum guidelines and be carefull what you say 🙂

    Only thing you can share here is the LSC => Toolbox => Report and share with us the Report ID. We will look into 🙂

    • This reply was modified 2 months, 3 weeks ago by litetim. Reason: fixes
    Thread Starter Chise Hachiroku

    (@chise86)

    @litetim

    Thank you for your kind response. I thought that was included in the report that has been sent.

    For some reason I cannot comprehend it appears that the requests are mysteriously working, while when I was trying to do that manually it almost always does not work.

    Also strange is what happened at the very first place – for some other reasons which I do not understand previously none of the new images gets optimised.

    Thank you again for your assistance, and wish you a nice day ahead.

    Thread Starter Chise Hachiroku

    (@chise86)

    For additional info, the pull is now stuck again for more than 24 hours. Image requested but not pulled.

    Plugin Support litetim

    (@litetim)

    We have version 7 released yestarday. Let’s update to that and try again optimizing images

    Thread Starter Chise Hachiroku

    (@chise86)

    Hi @litetim

    I have downgraded from v7.1 (Dev) to v7.0 (Latest). I also have attempted to manually pull by clicking on ‘pull images’, and by manually triggering the cron task. Unfortunately none of that worked at this moment. The last pull was done on 03/24/2025 02:43:50, more than two days ago.

    Please advise what should I do next.

    Plugin Support litetim

    (@litetim)

    Please create a ticket by sending email to: support at litespeedtech.com
    Please attach this topic link and ask to be forwarded to a developer.

    I will close the topic and we will continue talking into the ticket.

Viewing 6 replies - 1 through 6 (of 6 total)
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