Title: Issue CR private
Last modified: January 2, 2025

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# Issue CR private

 *  Resolved [antoinelrx](https://wordpress.org/support/users/antoinelrx/)
 * (@antoinelrx)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/)
 * Hi, 
   I don’t understand why but the reviews I receive are marked as CR Private
   while everything it set on Live mode. I have :
    - Independently verified checked
    - CusRev.com tab > Live mode checked and Links to Reviews.
    - All reviews appear correctly on my CusRev.com page here so both our websites
      are connected: [https://www.cusrev.com/reviews/www.bloque-volet.com/p/p-15570/r-387945](https://www.cusrev.com/reviews/www.bloque-volet.com/p/p-15570/r-387945)
 * Since they are set as Private I can’t show my answer on your website. What can
   I do ? 
   regards

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/)
 * (@pistachio6321)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/#post-18222592)
 * Thank you for reporting this problem!
 * There is a temporary issue with review forms hosted on CusRev website that leads
   to some reviews being posted as “Private” instead of “Live”. Could you please
   try the following workaround solution:
    1. Log in to your [dashboard](https://www.cusrev.com/login.html) at CusRev website
    2. Navigate to the “Reviews” page
    3. Click on the “WooCommerce” button next to reviews that were mistakenly posted
       as “Private”
    4. Refresh the page in your WordPress admin console and check the reviews again
 *  Thread Starter [antoinelrx](https://wordpress.org/support/users/antoinelrx/)
 * (@antoinelrx)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/#post-18223448)
 * Hi, 
   Thank you for your quick answer. I did what you suggested and it kind of
   worked but it was not ideal : – When I click the woocommerce button, it duplicates
   the review on my woocommerce store. I add to remove the original ones. – Some
   reviews encountered errors when posting them again > They were posted correctly
   the first time. (error, typeError: Cannot read properties of null (reading (displayLocationCountryCode’))–
   The cusrev dashboard only let me see 5 reviews at a time. I find it hard to work
   with. I have 320 pages of reviews because of it.
 * Is the issue resolved on your end or future reviews will have the same problem?
 * Regards
 *  Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/)
 * (@pistachio6321)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/#post-18224491)
 * Thank you for getting back to us!
 * Yes, unfortunately, reviews in the “Live” mode will not overwrite old reviews
   in the “Private” mode. You will need to manually delete the “Private” reviews
   from your WordPress admin console.
 * Please reach out to us [here](https://www.cusrev.com/business/contact-us.html)
   about the “displayLocationCountryCode” error.
 * The issue with the “Private” / “Live” mode has just been resolved. Please check
   if you will receive any new reviews in the “Private” mode that should be “Live”.
 *  Thread Starter [antoinelrx](https://wordpress.org/support/users/antoinelrx/)
 * (@antoinelrx)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/#post-18231698)
 * Hi, 
   I opened a support ticket as you said, directly in my cusrev account. Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issue CR private’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
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 * 4 replies
 * 2 participants
 * Last reply from: [antoinelrx](https://wordpress.org/support/users/antoinelrx/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/issue-cr-private/#post-18231698)
 * Status: resolved