Hey @gymperformance ,
Thank you very much for reaching out to us. I’m really sorry to hear that our plugin isn’t working as expected on your end.
I’m going to need a bit more information in order to better understand this case. Would it be possible to share with me a screenshot of the screen you’re referring to? Have you encountered any specific errors while going through the setup process?
Our team is currently working with the Facebook team as we provide them with more information to help them improve the connection process. It would be really helpful if you can provide us with more information regarding that issue in case we can provide you with an alternative at the moment.
Is this something that would interest you?
Looking forward to your response.
Best regards,
Pit
SkyVerge
Hello,
I couldn’t connect Facebook to woocommerce as well.
Please advise.
Thank you
I actually ended up removing the plugin and installing an older version…
I know in fact that I’m not the only one with this issue with the most recent version. So please fix this asap and let us know once we can upgrade…
Hey @gymperformance & @gmartstore ,
Thank you very much for your responses.
– @gmartstore : I’ll need to ask you to create a new topic for your question. That’s because it’s against the forum guidelines replying in an active thread if you’re not the owner. You can create a new topic if you’d like by clicking here.
– @gymperformance : Thank you very much for letting me know and I’m really sorry to hear that our plugin is still causing issues on your end. Our team is working with the Facebook team as we provide them with more information to continue improving the reconnection process. I’m afraid I don’t have a specific timeframe regarding the resolution of all the underlying issues, however, we’re closely monitoring the situation and we’ll continue issuing updates.
Would you please let me know if there’s anything else I can help with?
Best regards,
Pit
SkyVerge
Hey @gymperformance ,
It has been a while since we heard from you, so I’m going to mark this topic as resolved. We’ll make sure to continue releasing new updates as more changes are being finalized in our plugin.
If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Pit
SkyVerge
