Support » Theme: Twenty Nineteen » Issue at lightbox – all images are squeezed

  • Resolved suzanas

    (@suzanas)


    I recognized deformed and squeezed images.
    When zooming images at lighbox, they are deformed, squeezed.

    This issue is on my Ipad Air 2 (software 12.2 using Safari or Bing)
    and on my Huawei Android phone.
    On my PC everything is fine.

    My theme: Holly Theme
    Version: 1.0.1
    Author: Christina Sanz
    Parent Theme: Genesis Version 2.10.1 by StudioPress
    Other Theme: Twenty Nineteen Version 1.4 by the WordPress teamP
    Installed: WP 5.2.1 and everything updated

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    If your issue is with Genesis, you need to reach out to their support at https://my.studiopress.com/

    Thank you for your reply James Huff.
    I will do that, but I’m not sure what causes the issue.
    Before it was fine, but after several updates, I have this problem.

    But maybe the shortest way is to hire a developer,
    who will find the issue in an hour.
    Can you give me someone?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Overall, an inactive theme cannot cause a problem in an active theme, so the assumption that an update to Twenty Nineteen is affecting Genesis is wrong.

    If you want to hire someone, please try https://jobs.wordpress.net/ and do not accept any hire or direct access offers posted to these forums.

    This topic has now been closed as per the forum guidelines.

Viewing 3 replies - 1 through 3 (of 3 total)
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