Issue adding products via API

  • Resolved Muhammad Qureshi

    (@thequreshi)


    5 years, 7 months ago

    Hi there,

    I am using WooCommerce for my store (http://theoffordbrand.com). I am using Printful to handle my products for me (they help me to create mock up designs and then print and deliver the product for me). When I attempt to add an item to my WooCommerce store from Printful dashboard I get a timeout error from Printful. Everything was working fine until I updated WooCommerce and ever since (about 6 months), I am getting this issue. I have been in touch with my developer and the Printful support all these months and also changed 4 hosting companies (including a VPS!) but still the issue remains.

    Just recently, I got a suggestion to contact WooCommerce since it may be something to do with WooCommerce.

    Can you please help me with it?

    Just a side note, the products I am adding goes to the Trash with a “private” label. While I get an error on Printful saying that my product is not uploaded.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hi @thequreshi

    Are you using the below API from Printful:

    https://www.printful.com/landing/woocommerce-print-products-fulfillment

    And do you have this issue if you switch back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce and Printful? If not, then re-enable each one at a time until you find the one that’s causing the conflict.

    Thread Starter Muhammad Qureshi

    (@thequreshi)

    5 years, 7 months ago

    Thanks for the reply, John.

    Yes, I am using the mentioned API from Printful.

    And I have tried switching to default theme (Twenty Seventeen) and disabling all the plugins (except WooCommerce and Printful) but still the problem persists.

    Can you please help me? 🙂

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hi @thequreshi

    If you can confirm all plugins are up to date then I’d suggest reaching out to Printful as there may be a problem with the account. After testing extensively, there are currently no issues with the integration.

Viewing 3 replies - 1 through 3 (of 3 total)
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