Is this unexpected e-mail legitimate or a scam?

  • Resolved TheSupercargo

    (@thesupercargo)


    8 years, 5 months ago

    Hi guys,

    I just received an e-mail apparently from Statcounter that starts:

    —
    Hi John,

    Your project The Supercargo is now using 100% of its log size. If you don’t want to lose any of your detailed data, then it would be a good time to upgrade. If you don’t mind losing this old data, then no action is required on your part.
    —

    But I don’t believe I have the Statcounter plugin installed on thesupercargo.com. I certainly can’t find it in my plug-in directory. I use WP’s Jetpack and Google Analytics.

    Is this a legitimate message from you or is someone trying to scam me?

    Thanks,

    John

    http://www.thesupercargo.com

    https://wordpress.org/plugins/official-statcounter-plugin-for-wordpress/

Viewing 1 replies (of 1 total)
  • StatCounterSupport

    (@statcountersupport)

    8 years, 5 months ago

    Hi John,

    Very sorry for the confusion! This is indeed a real email from us.

    We just started a program alerting people if their log is full in case they want to upgrade to prevent losing old stats.

    Over the years we’ve had many members contact us *after* the stats have been removed in hopes of getting them back which is not possible. So now we send out this email.

    Because this is a new thing we’re doing some people who haven’t used us in some time are getting emails which is causing confusion – apologies! In all likelyhood the log for this site/project was full *some time ago*.

    I hope this provided some clarity!

    Many thanks for your patience and understanding. Do let us know if you ever need anything.

    [ Signature deleted ]

    • This reply was modified 4 years, 5 months ago by Jan Dembowski.
Viewing 1 replies (of 1 total)
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