Support » Plugin: Facebook for WooCommerce » Is this plugin working?

  • Resolved bredamcguigan

    (@bredamcguigan)


    Hi,
    I see on this support forum numerous problems but no solutions! Is this plugin working? I could eventually get through the process of connecting with Facebook but there is no catalog sync happening, I have no errors. Just nothing in the catalog when I go to Facebook. I contacted Facebook using the help link on the plugin but they can’t help me.

Viewing 9 replies - 1 through 9 (of 9 total)
  • I might be stating the obvious but check you have the Enable Product sync ticked in WordPress in Marketing/ Facebook/ Product sync tab. And you’ve added your settings there.

    Thread Starter bredamcguigan

    (@bredamcguigan)

    Yes I did that and it appears to be syncing but nothing goes to Facebook. I saw another post here with the same problem but I am not allowed to add to that post, I had to start a new one.

    Plugin Support Cara – a11n

    (@dcka)

    Hi, @bredamcguigan!

    In addition to what @maryb77’s mentioned, there are a few other things we can immediately check here:

    1. Are your products set to “Sync and Show”?

      Link to image: https://d.pr/i/3ADW4P
    2. Are your products perhaps virtual products? If they are, these are not allowed according to Facebook’s e-commerce policy, and so won’t be synced to Facebook.
    3. Was your Facebook shop previously set up outside of the Facebook for WooCommerce extension? If yes, then you’ll want to check that your Facebook page is connecting to the correct catalog according to this guide.

    If you’ve checked all of these, our next suggestion is to turn on debug logging for Facebook by going to Marketing > Facebook and checking “Enable Debug Mode.” Please then try another manual sync there and share with us the most recent Facebook debug log you see under WooCommerce > Status > Logs. You can paste it in your reply to us here.

    Please give my suggestions a go and let us know if they help!

    Thread Starter bredamcguigan

    (@bredamcguigan)

    HI Cara,
    THanks for your reply, I don’t have that option on the product admin page for Facebook sync?
    No I don’t have virtual products. I enabled the log file and it shows all the products so I am just pasting in the response part here for you to see, it seems to be an error with aliases?

    04-15-2021 @ 07:38:47 - Response
    Response
    code: 404
    message: Not Found
    headers: Array
    (
        [access-control-allow-origin] => *
        [x-app-usage] => {"call_count":43,"total_cputime":0,"total_time":5}
        [x-fb-rlafr] => 0
        [x-fb-request-id] => ASVysnIbGkM39tWN7XB4V4K
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => CSDzdeGlKY7
        [facebook-api-version] => v9.0
        [content-type] => application/json
        [x-fb-rev] => 1003628883
        [cache-control] => no-store
        [pragma] => no-cache
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [www-authenticate] => OAuth "Facebook Platform" "not_found" "(#803) Some of the aliases you requested do not exist: items_batch"
        [x-fb-debug] => 5aFy3ScWbZGfJo+8AOInTG5yBrI+ZZL23YN2U30qimsl8xU47S7q138rpUqu3CqBoMM+Rjb66tYSTpPdzR2UYQ==
        [date] => Thu, 15 Apr 2021 07:38:47 GMT
        [priority] => u=3,i
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 164
    )
    body: {"error":{"message":"(#803) Some of the aliases you requested do not exist: items_batch","type":"OAuthException","code":803,"fbtrace_id":"ASVysnIbGkM39tWN7XB4V4K"}}
    
    04-15-2021 @ 07:38:47 - There was an error trying sync products using the Catalog Batch API for job b7a38c584ef529e76b4c33de65661100: OAuthException: (#803) Some of the aliases you requested do not exist: items_batch

    Regards
    Breda

    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @bredamcguigan

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter bredamcguigan

    (@bredamcguigan)

    HI,
    Here is the system report:

    
    ### WordPress Environment ###
    
    I removed the site name
    
    WC Version: 5.2.0
    REST API Version: ✔ 5.2.0
    WC Blocks Version: ✔ 4.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.2.1
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.17.5
    PHP Version: 7.4.12
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.6-MariaDB-1:10.4.6+maria~xenial
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.0
    WC Database Prefix: wpha_
    Total Database Size: 248.37MB
    Database Data Size: 210.14MB
    Database Index Size: 38.23MB
    wpha_woocommerce_sessions: Data: 3.02MB + Index: 0.02MB + Engine InnoDB
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    wpha_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpha_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpha_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpha_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpha_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
    wpha_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wpha_tinvwl_analytics: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpha_tinvwl_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpha_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_usermeta: Data: 2.45MB + Index: 3.03MB + Engine InnoDB
    wpha_users: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
    wpha_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_wc_customer_lookup: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
    wpha_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpha_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpha_wc_order_product_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
    wpha_wc_order_stats: Data: 0.30MB + Index: 0.30MB + Engine InnoDB
    wpha_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpha_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wpha_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpha_wpml_mails: Data: 124.41MB + Index: 0.00MB + Engine InnoDB
    wpha_yoast_indexable: Data: 2.50MB + Index: 0.97MB + Engine InnoDB
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    wpha_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpha_yoast_seo_links: Data: 4.06MB + Index: 2.36MB + Engine InnoDB
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    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2131
    custom_css: 1
    custom-css-js: 4
    customize_changeset: 3
    elementor_library: 17
    elementor-dici-hf: 2
    elementor-sections: 3
    fgf_master_log: 342
    fgf_rules: 2
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    nf_sub: 42
    oceanwp_library: 2
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    page: 17
    post: 26
    product: 300
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    quantity-rule: 2
    revision: 1406
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    shop_order: 2526
    shop_order_refund: 48
    user_registration: 1
    vtmin-rule: 1
    wcccf: 33
    wccpf: 1
    woocarousel: 2
    woocarouselpro: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (37) ###
    
    Classic Editor: by WordPress Contributors – 1.6
    Simple Custom CSS and JS: by SilkyPress.com – 3.36
    DiCi Theme Feature Pack: by Themes Zone – 1.0.6
    Disable Comments: by WPDeveloper – 2.1.1
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    Elementor: by Elementor.com – 3.1.4
    Enhanced E-commerce for Woocommerce store: by Tatvic – 3.0.5
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    Facebook for WooCommerce: by Facebook – 2.3.5
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    Font Awesome: by Font Awesome – 4.0.0-rc22
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    Free Gifts for WooCommerce: by FantasticPlugins – 5.5
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    Make Column Clickable Elementor: by Fernando Acosta – 1.3.1
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    myStickymenu: by Premio – 2.5.1
    Ninja Forms: by Saturday Drive – 3.5.3
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.6
    Slider Revolution: by ThemePunch – 6.2.23
    TI WooCommerce Wishlist: by TemplateInvaders – 1.25.2
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.11
    Woo Discount Rules PRO 2.0: by Flycart – 2.3.5
    Woo Discount Rules: by Flycart – 2.3.5
    WooCommerce Admin: by WooCommerce – 2.2.1
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.3.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
    Predictive Search for WooCommerce: by a3rev Software – 5.3.13
    WooCommerce Product Carousel Slider Pro: by Aazztech – 3.4.1
    WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5
    WooCommerce: by Automattic – 5.2.1 (update to version 5.2.2 is available)
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    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.1.9.1
    WP Mail Logging: by MailPoet – 1.9.7
    WPFront Scroll Top: by Syam Mohan – 2.0.4.04013
    
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    Code Snippets: by Code Snippets Pro – 2.14.1
    Ecommerce Order Tracking and Shipment Notifications - AfterShip: by AfterShip – 1.11.2
    Loginizer: by Softaculous – 1.6.6
    
    ### Must Use Plugins (3) ###
    
    Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
    Elementor Safe Mode: by Elementor.com – 1.0.0
    Kinsta Must-use Plugins: by Kinsta Team – 2.3.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ❌ Page visibility should be public
    
    ### Theme ###
    
    Name: DiCi
    Version: 1.0.15
    Author URL: https://themes.zone
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: dici/woocommerce/emails/customer-completed-order.php
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,525
    Oldest: 2021-03-19 19:11:22 +0000
    Newest: 2021-04-19 16:28:33 +0000
    
    Pending: 1
    Oldest: 2021-04-19 16:43:33 +0000
    Newest: 2021-04-19 16:43:33 +0000
    
    ### Status report information ###
    
    Generated at: 2021-04-19 16:32:18 +00:00
    
    Plugin Support Cara – a11n

    (@dcka)

    Hi, @bredamcguigan!

    Thank you for the logs and the System Status Report!

    First, as to your question:

    I don’t have that option on the product admin page for Facebook sync?

    Sorry I didn’t make it clear! The “Facebook sync” settings I referenced above would be product-specific. When you go to edit or create a product, it should have a “Facebook” tab that you can select. You’ll see the “Facebook sync” setting there:

    Link to image: https://d.pr/i/Td6qYf

    Next, the logs you shared show the following: Some of the aliases you requested do not exist. This may be related to some of your Facebook business areas – ads, catalogue, or shop – currently being in Draft mode. If your business areas aren’t live on Facebook, they’re not accessible for syncing with the API.

    Could you please let us know if you have anything in your Facebook business setup that is not yet live or public?

    Thread Starter bredamcguigan

    (@bredamcguigan)

    Hi
    When I said I don’t have that option on the product admin I was indeed talking about the product page: http://prntscr.com/11sjm8i
    Why is that not available? I am using the plugin Version 2.3.5

    2nd question yes the Facebook page is live and no ads are in draft mode but there is a shop and it is empty as no feed is coming in.

    I have rasised a ticket with Facebook but they keep sending me back here to raise it with the plugin developer.
    thanks
    Breda

    Plugin Support Cara – a11n

    (@dcka)

    Hi @bredamcguigan,

    When I said I don’t have that option on the product admin I was indeed talking about the product page: http://prntscr.com/11sjm8i
    Why is that not available? I am using the plugin Version 2.3.5

    Hmmm… that is very curious! We did just release the latest version of the extension, version 2.4.0, but even on 2.3.5, you should have the Facebook tab on your products.

    This leads me to believe that the extension may not have been connected to Facebook at all. To check, when you look at Marketing > Facebook > Connection, are you seeing information on your connected Facebook assets? Specifically, are they not blank like in this image?

    Link to image: https://d.pr/i/y71jZh

    If they’re blank, please update to the latest version of the Facebook extension first then try reconnecting again.

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