Support » Plugin: Timeline Express » Is this plugin ABANDONED?

  • Resolved hg98

    (@hg98)


    I signed up and paid for the PREMIUM package.
    To date NON of my support requests have been acknowledged let alone answered.
    Does that mean the developer, Evan Herman, is no longer supporting this plugin?
    Would appreciate a response so we know to take down this plugin from our website.
    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Same for me, have sent three messages regarding some issues I’m experiencing with setup – and not received a single reply as yet.

    If you want support outside of this plugin, You can contact us as we are using that plugin and also able to modify it as per requirement.

    @delvethemes thanks, but I found an ideal solution in a plug-in by wponlinesupport which did the trick and I cannot fault their customer service based on my initial experience.

    Thread Starter hg98

    (@hg98)

    Rubberneil, would you mind posting the url for the alternate plugin?
    Thank you.

    @hg98 – sure the plugin I’m using is WP Featured Content and Slider Pro by wponlinesupport I actually ended up plumping for the Lifetime Plan for 1 site which gave me a whole load of other plug-ins etc. Lifetime Plan The support guys were very responsive to help me get my Timeline looking and working how I wanted it to. I’m afraid I’m not able to show you my timeline as it’s on a site in development and won’t be live for a few more weeks.

    Thread Starter hg98

    (@hg98)

    Thank you rubberneil.

    Thread Starter hg98

    (@hg98)

    @delvethemes

    All I need are the following 2x features to work on this timeline:

    1. Ability to use the formatting within the plugin i.e. bold, underline, color, etc.
    2. Ability to have the links be active.

    The PRO version, which I paid for but have had ZERO support regarding these issues, does have the ability to do these things BUT it DOES NOT translate to the LIVE timeline.

    You can see the timeline here … http://www.speedequity.com/WP/discovery/

    Are you able to “FIX” these issues and if so … how can I get in touch with you?

    Cheers

    Plugin Author Evan Herman

    (@eherman24)

    @hg98 the following add-on will do what you need, and is free.

    https://www.wp-timelineexpress.com/products/timeline-express-html-excerpts-add/

    Thread Starter hg98

    (@hg98)

    Evan,

    GREAT to hear from you.
    Hope you are doing ok ??!!
    I’ve been trying to bat for you re: no response but after a while, I just gave up.
    You have an AWESOME plugin & we don’t mind paying for it but … the PREMIUM package does need to be supported.
    Can you please give everyone a reason for the lack of response?
    I’m sure everyone will be sympathetic if it was something that took you offline for a while.
    In any case, I, for one, am glad you’re still around.

Viewing 9 replies - 1 through 9 (of 9 total)
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