Support » Plugin: Comments - wpDiscuz » Is there a way to fully remove this plugin and its data?

  • Resolved dmi.direct

    (@kierandmi)


    Hi, I’m experiencing issues with this plugin. It appears to be related to issues to database fields and stored data that I cannot remove currently. Potentially, if I remove the plugin completely (including its stored data) it would resolve the problem. I’ve tried uninstalling/reinstalling the plugin but the previous saved data/settings still show up. My goal is to uninstall the plugin, and then remove all its saved data (i.e. like it was never installed; complete removal; i can delete things in the database if needed but i can seem to find where it is) and then reinstall and setup again.

    the issues im facing can be seen here:
    https://imgur.com/a/5Y3w1ev

    this issue started when I tried to add a checkbox. I’ve since removed this field but i now get the error every time, regardless of if the field is present or not. As soon as I add a checkbox, value filed or radio field the error reappears.

    thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • UPDATE: I believe the issue is related more to the rating field.

    Plugin Support gVectors Support

    (@gvectorssupportmember)

    Hi @kierandmi,

    Please follow the steps below:

    1. Navigate to Dashboard > wpDiscuz > Forms admin page, delete the comment forms, and create it again.
    2. Go to the Dashboard > Comments > wpDiscuz > Settings admin page, go to each Settings Tab one by one, and click on “Reset Tab Options”, then click on the “Save Changes” button
    3. Delete all caches, press CTRL+F5(twice) on the frontend, and check again.

    dmi.direct

    (@kierandmi)

    Hi, thanks for your reply. I’ve completed your steps but the error is still occurring.

    https://imgur.com/a/9neFhXc

    Editing the comment in the backend works fine once (i.e. the first time). However, if I then edit the comment for a second time when the rating field is active it throws the attached error. I can edit the comment ongoing, many times, if the rating field is left empty.

    If the rating field is the issue, are you able to provide some css that i can add that will style a default radio button field like the rating field? I believe your rating field is largely that anyways, perhaps this will be a suitable workaround for me. To confirm, there is no errors when i use the default radio buttons field and i seem to be able to edit the comments ongoing.

    Plugin Support gVectors Support

    (@gvectorssupportmember)

    Hi @kierandmi,

    Please register and open a new support topic in the wpDiscuz.com forum for deeper support.

Viewing 4 replies - 1 through 4 (of 4 total)
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