Support » Plugin: Easy Digital Downloads » Is there a plugin for tech support by phone?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pippin Williamson

    (@mordauk)

    It depends on how exactly you want users to purchase the support. Do they sign up and then get access to a hidden phone number? If you elaborate a little more on how you’d like it to work I’ll let you know if I’m aware of anything.

    PSSMike

    (@pssmike)

    We have a chat room where our support staff works. If a clients wants to purchase a support ticket they have to call into to our support center to pay using a credit card. When the charge has been approved the support representative will either transfer the caller to the appropriate support person or they will schedule a call back to the client.

    What I would like to try is that when in the chat room our support person would be able to send the client a link when he could pay online instead of directing him to call a toll free #. Visa and Mastercard will not allow us to take credit card info withing a chat room even if it is a private chat.

    Each support person would have their own product/payment link. Once the client has paid for the support call the support person would get the payment confirmation email and then will provide him a toll free number to call or do a call back or schedule the call for a later time.

    My first thought would be to make a txt file with the info on how to complete his support call as the “download” product. But perhaps the download link would send him to a special web page that provides him this information.

    You have so many great plugins that I though I would see if there was one specifically for this type of application.

    Your ideas and comments are greatly appreciated.

    Thanks

    Plugin Author Pippin Williamson

    (@mordauk)

    I’ve never heard of one to do that, sorry, but it would be exceptionally cool.

Viewing 3 replies - 1 through 3 (of 3 total)
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