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Is there a plugin for tech support by phone? (4 posts)

  1. PSSMike
    Member
    Posted 3 years ago #

    I'm looking for a "Tech Support" type plugin that will allow a person to purchase telephone support. I'm sure I can make this great product work but wanted to see if there was a plugin made for this application.

    Thanks

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 3 years ago #

    It depends on how exactly you want users to purchase the support. Do they sign up and then get access to a hidden phone number? If you elaborate a little more on how you'd like it to work I'll let you know if I'm aware of anything.

  3. PSSMike
    Member
    Posted 3 years ago #

    We have a chat room where our support staff works. If a clients wants to purchase a support ticket they have to call into to our support center to pay using a credit card. When the charge has been approved the support representative will either transfer the caller to the appropriate support person or they will schedule a call back to the client.

    What I would like to try is that when in the chat room our support person would be able to send the client a link when he could pay online instead of directing him to call a toll free #. Visa and Mastercard will not allow us to take credit card info withing a chat room even if it is a private chat.

    Each support person would have their own product/payment link. Once the client has paid for the support call the support person would get the payment confirmation email and then will provide him a toll free number to call or do a call back or schedule the call for a later time.

    My first thought would be to make a txt file with the info on how to complete his support call as the "download" product. But perhaps the download link would send him to a special web page that provides him this information.

    You have so many great plugins that I though I would see if there was one specifically for this type of application.

    Your ideas and comments are greatly appreciated.

    Thanks

  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 3 years ago #

    I've never heard of one to do that, sorry, but it would be exceptionally cool.

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