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JW Player for Flash & HTML5 Video
Is the External Media option still available? (4 posts)

  1. GreenFairy
    Member
    Posted 11 months ago #

    I am trying to use the External Media option to put:
    1. a YouTube video
    2. an mp3 hosted on Amazon S3
    into a page on a WordPress site.

    However the option does not appear to be available.

    I follow the instructions here:
    http://support.jwplayer.com/customer/portal/questions/6350341-how-to-add-youtube-video-on-wordpress-plugin-free-version-

    But all I get is a blank page when I click on External Media
    https://www.dropbox.com/s/49qyxnl4q5n1trz/Screen%20Shot%202014-07-07%20at%2010.58.02%20am.png

    I have tried this across various browsers and nothing happens.

    There are videos and audios already on the website which used this method (I'm recently hired, someone else did the earlier media)

    Am I doing something wrong?

    Thankyou

    https://wordpress.org/plugins/jw-player-plugin-for-wordpress/

  2. JW Player
    Member
    Plugin Author

    Posted 11 months ago #

    That is weird that it is showing up as a blank page. Are you on the latest version of the WP plugin? What version of WP? Any other plugins running?

  3. GreenFairy
    Member
    Posted 11 months ago #

    WP version 3.9.0
    JW Player 6 Version 2.1.4

    I have not updated to WP 3.9.1 yet as the theme the site is using is customised and I am waiting for the developers to make it all work.

    There are other plugins running

    https://www.dropbox.com/s/twf7wv8w452uxpp/Screen%20Shot%202014-07-08%20at%209.34.20%20am.png

    https://www.dropbox.com/s/6ct5ycfh6247cf5/Screen%20Shot%202014-07-08%20at%209.34.29%20am.png

    I have tried deactivating the plugins one by one but don't get a change.

  4. JW Player
    Member
    Plugin Author

    Posted 11 months ago #

    Hm, can you send a login to support so we can debug it? This might take some further investigation - support [at] jwplayer [dot] com.

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