• Resolved ~MR

    (@mediblereview)


    I use a WordPress plugin called Age Gate to keep out minors. When I look at my Google analytics account, it does not display the age gate popup as a pageview, however SiteKit does. Is there a way to make this stop?

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for getting in touch. As Site Kit pulls the information from your Analytics account we’d be happy to investigate this for you. Please share the following and we can hopefully assist:

    1. A screenshot of your Analytics dashboard in Site Kit and Analytics
    2. Your Site Health information. You can share privately if preferred.

    In order to share a screenshot you can use any service you preferred, Imgur, FTP, Google drive or photos or a browser extension such as JumpShare.

    Thread Starter ~MR

    (@mediblereview)

    Thank you for your response James. I have sent the Site Health information via the form. I also sent a second form containing the links to the screenshots, I forgot to include them on the first one, sorry.

    I also noted in the 2nd reply that the pageviews for the last 28 days being displayed on the SiteKit dashboard are also much less than what is being reported on my analytics dashboard.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. While I out configurations with the Age Gate plugin before reporting back to you here can you inform me of the below:

    1. Have you applied any views from with your Site Kit analytics?
    2. From the Analytics screenshot you provided did you also restrict the reporting period to 28 days?
    Thread Starter ~MR

    (@mediblereview)

    The view for the Google Analytics is set to “All Website Data”.

    I do not see any options to change views in Site Kit, only to adjust the reporting date range to 7, 14, 28, or 90 days.

    If it is only viewable during initial setup (as your screenshot kinda suggests?) I would not have altered it from the default of “All Website Data”, as I have no other views setup at the moment.

    The screenshot of the Google Analytics has been limited to the last 28 days as well to match the Site Kit.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing. We’ll look into this further from our side and report back with any findings here. I’ll keep the default settings using the plugin when trying to reproduce, including the advanced settings.

    In the meantime if you can open the Analytics dashboard within Site Kit please check for the same duplicating listings under “Top content over the last 28 days”. From the top of that page you can also change the reporting period.

    Thread Starter ~MR

    (@mediblereview)

    Thanks Jason. The only box I checked in the advanced settings of Age Gate is “Use Anonymous”

    On the Site Kit Analytics page, the Age Gate is showing up as 5 out of the top 10 pages. I will send you new screenshots of that.

    I also noticed the bounce rate for the pages being displayed on the Site Kit Analytics page are also vastly different from Google Analytics. I am sending a screenshot of that as well.

    Both screenshots are last 28 days. I submitted them via the form.

    Thanks again for your help on this

    • This reply was modified 3 years, 10 months ago by ~MR.
    Plugin Support James Osborne

    (@jamesosborne)

    Just to keep you updated I’m still investigating this. I’m waiting from more traffic data from testing using a staging site, but I’ll update you as soon as I have more information.

    In relation to the bounce rate I’d be curious to know if the same possible conflict may be impacting reporting. As with the other metrics Site Kit pulls the information directly from your Analytics account, but I’ll check that also.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m after check a test environment with the Age Gate plugin and Site Kit although I’m unable to reproduce the same issue, despite testing daily while using the age check verification during each visit.

    Since it’s been a week can you use the 7 day report from within the Analytics dashboard and check for the same statistics and compare that with a similar 7 day report within the Analytics web interface?

    Thread Starter ~MR

    (@mediblereview)

    Hi James, sorry for the delay in response.

    I just did the 7 day from the Site Kit dashboard and the 7 day from GA, they are still completely different. As an example: 755 views on Site Kit, 1378 views in GA for the same page.

    The Age Gate page continues to take up 5 of the top 10 page view spots on the Site Kit Dashboard but show up nowhere on GA

    Bounce rates are still way off as well. Site Kit says a page has a 90.57% bounce rate, GA says the same page has a 21.86% bounce rate

    FYI I am not in a huge rush to figure this out, as its not really disrupting me. I can easily pull up my analytics console as I normally do to check on things.

    I thought maybe it could be conflicting with another plugin, but I cant realistically start disabling plugins one at a time for a week each in order to gather new data and sp the mystery remains…

    I do appreciate your efforts though! I know it sucks when you cannot replicate the problem.

    Plugin Support James Osborne

    (@jamesosborne)

    If you’d like to share your full Site Health information we can investigate this further. From the previous form submissions I don’t see your full Site Health info added. It might be interesting to determine the connected property type and plugins used.

    Thread Starter ~MR

    (@mediblereview)

    I submitted the Site Health output in the first form I sent, but I will resend it now.

    Plugin Support James Osborne

    (@jamesosborne)

    Great, we can then take a look at the current status. You’ll need to press the “Copy to clipboard” option when viewing your Site Health information, before pasting that into the form.

    Edit: I can see you’ve done that now, many thanks. I’ll report back to you here after inspecting. Many thanks.

    • This reply was modified 3 years, 10 months ago by James Osborne.
    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for your patience on this. I’ve inspected your setup although I’m unable to determine the cause for duplicate URLs. From checking the Age Gate plugin further I don’t see any query string appends so the next step would be to check your Analytics configuration with Site Kit and troubleshoot with other plugins.

    From within your Analytics settings in Site Kit do you have any views configured (Site Kit > Settings > Connected Services > Analytics?

    From my side I’m happy to create a GitHub issue and check for any other possible causes with the team, totally understand that it’s not realistic to try and troubleshoot with your other plugins temporarily deactivate for a week. I noticed you have Optimize also active, I’ll check could that impact reporting.

    Thread Starter ~MR

    (@mediblereview)

    Hi Jason, thanks for your continued assistance on this.

    I have not configured any views on either side of the analytics – default view of All Website Data

    My initial thought was that it was an issue with the caching from the Auto Optimize plugin so that is the one plugin that I disabled for testing. I kept it off for about a week and the numbers still didn’t match so I figured it must be something else.

    Other than, as previously mentioned, disabling every plugin one by one for a week to see what happens I don’t really know where to go from here.

    Plugin Support James Osborne

    (@jamesosborne)

    Apologizes for the delay. I’ve created the following GitHub issue to keep track of this:
    https://github.com/google/site-kit-wp/issues/1945

    I’ll discuss this case with the team once more. In the meantime do you have any other sites which you use the Age Gate plugin on?

Viewing 15 replies - 1 through 15 (of 16 total)
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